Security Manager

Key areas of accountability:
Employee Selection
• All employees selected meet the essential requirements of the employee specifications for their position
Training & development
• Employees passing probation period have been trained in all essential tasks as per self-leadership assessment form
• Training plans for all employees are prepared, implemented and regularly updated
• A sufficient number of certified OJS skills trainers are available in each outlet to implement the training plans
• Employee performers and high potentials have access to further professional and personal development training as per training plan
• An active talent spotting program is in place to support succession planning and career growth for shining employees.
Coaching & performance review
• All employees complete a self-leadership review and attend a formal performance review before the end of their probation
• On job performance is regularly observed and assessed informally. Good performance is acknowledged, poor performance is coached
• All direct reports receive a formal annual performance review prior to contract renewal
Resort Security
• The hotel is inspected daily and 24 hours per day and all findings are reported to the management
• All employees, guests and suppliers are monitored entering and leaving the resort
• Security regulations as per Standard of Sequence are followed at all times
• CCTV are monitored 24 hours per day and any irregular findings are reported
• Guest and employee lost items are investigated and reported
• All guest and employee incidents regarding safety and security are investigated and reported
• A good relationship with the local police authority is maintained
• On top of hidden relationship/activities in the resort
Porter Service
• All porters demonstrate the Zannier Hotels service behaviours at every point of contact
• The Sequences of Service (SOS') are consistently applied by all porters
• All guest property is handled with care
• Porters are trained to carry out room service deliveries during the night time as per Sequences of Service
Safety & Security Training
• Fire trainings are conducted on a regular basis for all employees
• Fire equipment is checked and maintains as per the set standards
Reporting & Administration
• Daily, weekly and monthly reports are prepared in time and sent to management
• Controls of all furniture, fixtures and equipment are in place and replacements are in line within the budget
• Yearly departmental budget is created with the General Manager and Financial Controller