Security Operations Centre Supervisor

* Responsibilities
- Responsible for and direct the 24x7 operations of the Operations Centre operations.
- Manage, develop, administer, and review the Operations Centre's processes and procedures.
- Work with the clients, management and stakeholders to develop and maintain plans, procedures, and other documentation as required.
- Maintain operational performance, morale and discipline of the Operations Centre team.
- Set standards, performance matrix and guidelines for the Operations Centre with the objective of driving operational excellence.
- Train and develop the competencies as part of the Operations Centre team.
- Monitor, coordinate, track, respond and manage security events and incidents according to prescribed procedures and processes, and provide real-time situation awareness to key stakeholder(s).
- Fulfil Client's audit and internal audit requirements.
- Oversee the management of the escalation of events and incidents.
- Collect, process, analyse and assess data and statistics for decision making.
- Prepare and submit reports required by the Management.
- Any other duties as assigned by the Management.