Seller Operation ManagerALIBABA GROUP

1. Able to understand, summarise and update the request of supplier based on different lifecycle stage. Segment the supplier pool based on lifecycle and e-commerce capability and provide suitable service support and training session for different segment



2. Collaborate with channel partner to explore the potential of tail supplier; provide operation service for middle supplier; collaborate with account manager and convert middle supplier to KA efficiently 3. Enable service team under channel partner through data-analytical tool, SOP or product innovation to improve service efficiency; provide timely feedback for country team.



4. Increase star supplier percentage overall, especially in targeted industry. Collaborate with account manager to provide exclusive operation consulting service for KA.



5. Establish a strong collaboration between sales and service funnel; support sales to increase renewal rate and supplier satisfactory rate