Seller Quality & Compliance Lead - Operations, Shopee

Daily Compliance Operations
Oversee day-to-day seller compliance across all control modules, ensuring sellers meet platform standards and legal requirements.
Review seller performance through data metrics, operational behaviors, and supporting documents (licenses, contracts, brand authorization).
Build and refine control processes based on policy updates, seller types, and business risk levels.
Handle seller complaints and appeals with fairness and transparency.
Lead module PICs in task delivery, SLA adherence, quality, and productivity.
Manage task efficiency including workload distribution, backlog monitoring, backup planning, and bottleneck resolution.
Stakeholder Collaboration & Operation Ownership
Proactively lead and facilitate meetings with relevant stakeholders - setting clear context, driving alignment on next steps, and ensuring concerns are resolved in a timely manner.
Collaborate closely with BD, Legal, and cross-functional teams to align on operation practices.
Communicate progress, risks, and key decisions to leadership and stakeholders at the right cadence.
Take ownership of new or pre-launch BD initiatives - from setting up operational flows and data structures, to clearing operational blockers, through to successful launch.
Proactively update leadership and stakeholders on project status, dependencies, and timeline risks.
Process Ownership & Continuous Improvement
Own end-to-end SOP development and implementation for key compliance modules - understanding the rationale behind each process and measuring impact of changes (e.g., time saved, error reduction).
Consolidate feature requests, UAT feedback, issue tracking, and post-launch reviews.
Escalate key risks and propose data-backed improvements.
3+ years of experience in e-commerce, logistics, or compliance operations.
Experience in seller verification, brand/IP control, or compliance operations.
Excellent communication - comfortable leading meetings and driving cross-functional alignment independently.
Demonstrated ability to write, maintain, and improve SOPs with a continuous-improvement mindset.
Leadership experience in managing BPO or in-house teams.
Analytical and data skills with proficiency in Excel / Google Sheets dashboards is a plus.
Familiarity with AI-assisted workflows is a plus - ability to collaborate with AI tools for building automation on repeated processes, setting up feedback loops for model improvement, or configuring alerts for OKR/ KPI risk monitoring.