Senior Client Solutions Executive (6-Month Contract)

1. Service delivery follow-through - Mega Live & AI Live (35%)
Act as co-PIC with the assigned VA for livestream service clients, ensuring continuity of briefs, scheduling, client communication and reporting.
Own pure-service clients running Mega Live: pre-live readiness (product, price mechanic, assets, script, host), session day coordination with the Livestream team, and post-live recap to the client within SLA.
Own the full journey of AI Livestream clients: onboarding, input collection, session scheduling, performance tracking, issue escalation and renewal.
Escalate capacity or timeline risk early; do not commit a delivery date without confirmed production capacity.
2. Client reactivation - churned & lost brands (25%)
Own and segment the churn/loss list by churn reason, service previously used, historical revenue and recency.
Run a documented call and re-pitch cadence with a tailored win-back angle per segment.
Maintain the reactivation pipeline (stage, next action, expected revenue) and report progress weekly.
Consolidate churn reasons into a monthly insight note for the service teams.
3. Coverage of the uncovered VA client base (20%)
Own the VA client list with no active PIC, excluding Distribution deals - VA Distribution remains the single face to the brand.
Call to requalify each account: reactivate with a concrete proposal, park with a defined revisit date, or close out with a documented reason.
Hand over to the relevant VA SoCom once an account passes the agreed threshold, and stop client-facing contact after handover.
4. Media selling with AI video (20%)
Sell the Media service using AI-generated video as the commercial differentiator: lower cost per asset, faster turnaround, more creative variants to test.
Build and maintain the AI-video pitch kit: use cases by category, sample outputs, package and pricing logic, performance benchmarks and objection handling.
Confirm feasibility, capacity and turnaround with the Media and Video/Creative teams before any commercial commitment.
Carry the monthly and quarterly media revenue target on accounts in scope.