Top 3 Reasons To Join Us
The Job
1. Core Banking Operations & System Availability
- Manage and monitor the day-to-day operation of the Core Banking system to ensure stable and continuous 24/7 service availability.
- Perform system parameter administration and daily Batch/Job execution.
- Monitor and support End-of-Day (EOD) processing and resolve issues arising during the day-end closing process.
- Coordinate with Business Centers to follow up and ensure transactions are completed accurately and in accordance with internal policies and procedures.
- Develop, maintain, and conduct regular drills for Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP) scenarios to ensure effective response to system incidents and disasters.
2. System Configuration, Access Management & Incident Resolution
- Configure and maintain Core Banking system parameters in accordance with business and operational requirements.
- Manage user roles and access rights based on the established access control matrix and authorization policies.
- Receive, analyze, and resolve Level 2 (L2) technical support requests related to system errors, data discrepancies, interest rates, and Core Banking transactions.
- Investigate system incidents, identify root causes, and coordinate with relevant technical and business teams to implement appropriate solutions.
- Support issue resolution arising from system upgrades, configuration changes, and system integration activities.
- Ensure incidents and support requests are handled within committed Service Level Agreements (SLAs).
3. Technical Support, Training & System Enhancement
- Develop operational manuals, guidelines, and knowledge materials for Core Banking operations.
- Provide training and knowledge transfer to Level 1 (L1) support teams to enhance their ability to handle operational issues.
- Provide in-depth Level 2 technical support for complex incidents and business requests.
- Research and evaluate existing and new Core Banking system features to identify opportunities for improvement.
- Coordinate with business users, IT teams, vendors, and relevant stakeholders to analyze business requirements for new features and system enhancements.
- Participate in system upgrade, User Acceptance Testing (UAT), integration testing, and post-implementation validation.
Your Skills and Experience
1. Education & Experience
- Bachelor's degree in Information Technology, Computer Science, Informatics, Electronics and Telecommunications, or other IT-related disciplines.
- Alternatively, a Bachelor's degree in Finance or Banking with relevant IT application training/certifications.
- Minimum of 2 years of relevant experience in Core Banking operations, banking IT systems, application support, or a related field.
- Experience in a banking or financial institution environment is preferred.
2. Professional Knowledge
- Good understanding of commercial banking organization, operations, and business processes.
- Strong understanding of Core Banking operations and related banking products and transactions.
- Knowledge of regulations, guidelines, and requirements issued by relevant regulatory authorities applicable to banking operations.
- Understanding of banking IT systems and application operations.
- Basic knowledge of databases such as Oracle and SQL Server.
- Basic knowledge of programming/scripting languages such as PL/SQL, C#, Java, or equivalent technologies.
- Understanding of system integration, Batch/Job processing, EOD processing, and incident management is an advantage.
- Knowledge of BCP/DRP and IT service continuity is an advantage.
3. Skills & Competencies
- Strong analytical and problem-solving skills, with the ability to investigate and resolve complex system issues.
- Good work planning, prioritization, and time management skills.
- Effective teamwork and cross-functional collaboration skills.
- Good communication and stakeholder management skills.
- Good negotiation and coordination skills.
- Strong documentation and report-writing skills.
- Ability to work under pressure and respond effectively to system incidents and urgent operational requirements.
- High sense of responsibility, attention to detail, and commitment to service quality.
Why You'll Love Working Here
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