Senior Core Banking Operations Specialist

1. Core Banking Operations & System Availability

• Manage and monitor the day-to-day operation of the Core Banking system to ensure stable and continuous 24/7 service availability.
• Perform system parameter administration and daily Batch/Job execution.
• Monitor and support End-of-Day (EOD) processing and resolve issues arising during the day-end closing process.
• Coordinate with Business Centers to follow up and ensure transactions are completed accurately and in accordance with internal policies and procedures.
• Develop, maintain, and conduct regular drills for Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP) scenarios to ensure effective response to system incidents and disasters.

2. System Configuration, Access Management & Incident Resolution

• Configure and maintain Core Banking system parameters in accordance with business and operational requirements.
• Manage user roles and access rights based on the established access control matrix and authorization policies.
• Receive, analyze, and resolve Level 2 (L2) technical support requests related to system errors, data discrepancies, interest rates, and Core Banking transactions.
• Investigate system incidents, identify root causes, and coordinate with relevant technical and business teams to implement appropriate solutions.
• Support issue resolution arising from system upgrades, configuration changes, and system integration activities.
• Ensure incidents and support requests are handled within committed Service Level Agreements (SLAs).

3. Technical Support, Training & System Enhancement

• Develop operational manuals, guidelines, and knowledge materials for Core Banking operations.
• Provide training and knowledge transfer to Level 1 (L1) support teams to enhance their ability to handle operational issues.
• Provide in-depth Level 2 technical support for complex incidents and business requests.
• Research and evaluate existing and new Core Banking system features to identify opportunities for improvement.
• Coordinate with business users, IT teams, vendors, and relevant stakeholders to analyze business requirements for new features and system enhancements.
• Participate in system upgrade, User Acceptance Testing (UAT), integration testing, and post-implementation validation.

1. Education & Experience

• Bachelor's degree in Information Technology, Computer Science, Informatics, Electronics and Telecommunications, or other IT-related disciplines.
• Alternatively, a Bachelor's degree in Finance or Banking with relevant IT application training/certifications.
• Minimum of 2 years of relevant experience in Core Banking operations, banking IT systems, application support, or a related field.
• Experience in a banking or financial institution environment is preferred.

2. Professional Knowledge

• Good understanding of commercial banking organization, operations, and business processes.
• Strong understanding of Core Banking operations and related banking products and transactions.
• Knowledge of regulations, guidelines, and requirements issued by relevant regulatory authorities applicable to banking operations.
• Understanding of banking IT systems and application operations.
• Basic knowledge of databases such as Oracle and SQL Server.
• Basic knowledge of programming/scripting languages such as PL/SQL, C#, Java, or equivalent technologies.
• Understanding of system integration, Batch/Job processing, EOD processing, and incident management is an advantage.
• Knowledge of BCP/DRP and IT service continuity is an advantage.

3. Skills & Competencies

• Strong analytical and problem-solving skills, with the ability to investigate and resolve complex system issues.
• Good work planning, prioritization, and time management skills.
• Effective teamwork and cross-functional collaboration skills.
• Good communication and stakeholder management skills.
• Good negotiation and coordination skills.
• Strong documentation and report-writing skills.
• Ability to work under pressure and respond effectively to system incidents and urgent operational requirements.
• High sense of responsibility, attention to detail, and commitment to service quality.

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