Senior Creatio Configurator

Company Description
SmartDev is an AI-powered software development company headquartered in Vietnam, part of the Verysell Group. We help global businesses deliver faster and build smarter - combining AI-driven development practices with deep expertise across fintech, healthcare, retail, and enterprise technology. Our team of engineers, architects, and AI specialists works across the full stack: from custom software and cloud solutions to generative AI, MLOps, and intelligent automation. At SmartDev, we believe that great architecture and AI-first thinking are a competitive advantage - and we build our teams accordingly.
The company is at a pivotal point in our journey: transitioning from a pure IT outsourcing provider to an AI-enabled solutions partner.
We have over 200 talented employees working both on-site and remote/hybrid at locations:
Danang: 81 Quang Trung, Hai Chau 1 ward, Hai Chau District, Danang
Hanoi: Zodiac building, 19 Duy Tan Street, Dich Vong Hau ward, Cau Giay District, Hanoi
Job Description
About the role
SmartDev is a Creatio implementation partner delivering enterprise CRM programmes for banks and other regulated institutions. Our current engagement is a multi-segment banking CRM - retail, corporate, Islamic and private banking - running on a customer-managed on-premises deployment.
We have a team in training. This role is different: we need someone who is already certified and already productive, who can start configuring from week one and set the standard for the people coming up behind them.
You build the working system in the platform: objects and sections, business processes in the BPMN designer, dynamic cases, Freedom UI pages, access rights, dashboards. You demo your work to the client directly, and you hold the configuration-first line - making the case that the product already solves a requirement rather than passing it into development.
Qualifications
Requirements
Active Creatio No-Code Creator certification (or Creatio Administration and Configuration certification). This is a hard requirement for this opening - we run a separate funded training track for non-certified candidates.
3+ years configuring Creatio on real client implementations, not sandbox work.
Depth in the platform data model, BPMN process designer, DCM, Freedom UI, organisational and functional roles, record- and column-level access rights.
Experience taking requirements from business stakeholders and turning them into configured, accepted functionality.
Understanding of where configuration ends and development begins, and the judgement to defend that boundary.
English at B2 or above - the client is an international bank.
Strong advantages
Banking, lending or financial services implementations.
Freedom UI depth, including migration from Classic UI.
On-premises deployments with multiple promotion environments.
Bilingual or RTL interface work.
Experience mentoring analysts new to the platform.
What you will own
Configuration of assigned functional areas end to end, through SIT, UAT and acceptance.
Fit-gap participation with bank SMEs, and the gap register entries that follow from it.
Review of configurations produced by analysts currently in certification training.
Proof-of-concept builds for client gates and presales demos.
Additional Information
What we offer
A senior seat in a practice being built now, with influence over its engineering standards.
The integration block - the technically hardest and commercially most valuable part of the scope.
An international banking programme with direct client exposure.
Continued funded certification on the Creatio track.
Competitive compensation, hybrid working, and a senior engineering organisation with SOC 2 Type II, ISO 27001 and PCI-DSS delivery credentials.
Benefits
International working environment with AI-driven strategic direction.
20 days of annual leave - Hybrid working mode.
Premium healthcare package with PVI and comprehensive annual health check-ups
Competitive salary & 13th salary bonus
Lunch allowance to fuel your productivity.
Engaging company culture with fun activities
Global collaboration - Work with both Vietnamese and international colleagues.