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Mô tả công việc
Assistant Customer Service Manager will be expected to perform the following tasks:
- Support Customer Service Manager to leading customer service department in order to achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying customer service trends; determining system improvements; implementing change.
- Plans and implements after-sales services to maintain operating performance of goods purchased and to modify and improve services rendered.
- Work closely with production, planning, sales and marketing departments to proactively provide customers with needed information and to identify and respond to customer expectations.
- Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.
- Well understanding staff's job requirement for back up:
• Receive new sample request making PO from customer.
• Send the sample shipping list to Planning for shipment
• Dealing with any correspondence relevant to customers regarding orders, shipping, stock and enquiries.
• Inputting orders for customers and ensuring orders are released and shipped within specified timeframe.
• Receiving customers' complaints/ inquiries and working closely with related departments to put it right and obtain customers satisfaction.
• Preparing and sending reports regarding customers' orders, shipments, accounts, etc, to the customer and sales department.
Yêu cầu
• Graduate level qualifications
• Excellent communication skills both verbal and written English
• Verbal & written Mandarin preferable (but not compulsory)
• At least one year experience in working and interfacing with ERP system
• Excellent computer skills; MS Office, Emails, ERP systems & databases
• Customer Service experience not essential, but useful
Quyền lợi
- Having chances to get attractive company bonus every month/year
- Company trip once a year + Joining party
- Salary and position is reviewed 1 time a year
- Bonus by individual ability and company's performance.
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.
Thông tin chung
- Ngày hết hạn: [protected info]
- Thu nhập: Thỏa thuận
