Senior Education Consultant

Role Summary
As a Senior Academic Counselor at upGrad, you will be responsible for achieving enrollment and revenue targets while managing the entire sales process, from lead generation to post-sales support. You will guide prospective learners in planning their career paths, demonstrating how upGrad's online programs can help them succeed. Strong communication skills, a sales-driven mindset, and a passion for customer service are essential for success in this role.
Roles & Responsibilities
Carrying weekly enrollment/revenue and collection of targets.
Owning the complete sales closing life cycle for leads assigned to you. This includes making phone calls, product demonstrations, sales closing, and post-sales relationship management.
Engage with prospective learners via phone, email, and messaging platforms.
Understand the learner's background, goals, and motivations to recommend suitable upGrad programs.
Provide accurate information about course offerings, admission requirements, and career outcomes. Being a mentor and guide to potential learners can look up to for career advice.
Follow up with leads promptly and maintain a high conversion rate.
Collaborate with marketing and operations teams to ensure a seamless enrollment experience.
Maintain detailed records of interactions and progress using CRM tools.
Skills Required
3-5 years of experience in sales and business development, preferably EdTech
Sales-driven mindset with the ability to clearly communicate offerings and meet revenue goals
Excellent communication and interpersonal skills.
Strong consultative selling ability and empathy for learners.
Proficiency in CRM systems and Microsoft Office tools.