Senior English Trainer

Position Summary
The Senior English Trainer (English Trainer III) is a senior individual contributor responsible for owning the quality and business impact of English training programs.
The role balances direct delivery of high-impact business courses, quality governance, and capability building of trainers, while contributing to Talent & Development initiatives and projects.
This role acts as a quality anchor and subject-matter expert, ensuring training effectiveness through continuous improvement cycles, data-informed decisions, and cross-functional collaboration.
Key Responsibilities
I. Business English Training Delivery & Class Ownership
• Deliver Business English programs for business units, with a strong focus on real workplace performance (e.g. meetings, presentations, business writing, stakeholder communication).
• Take end-to-end ownership of assigned classes, managing the full training cycle:
- Understand learner and business needs
- Design and facilitate learning interventions
- Assess learning effectiveness and business-relevant outcomes
- Proactively adjust content, methodology, and pacing to maximize impact
• Ensure training outcomes are aligned with business priorities and support relevant business understanding and workplace application, beyond language proficiency.
• Serve as a role model for instructional excellence within the training team.
II. Quality Control, SOPs-Curriculum & Material Development
* QC-SOPs & Continuous Improvement
• Conduct classroom observations (in-person and virtual) using standardized quality assurance tools, rubrics, and observation frameworks.
• Lead quality review cycles by systematically analyzing learner progress data, feedback, assessment results, and trainer performance.
• Develop, refine, and enforce Standard Operating Procedures (SOPs), instructional quality benchmarks, and calibration standards to ensure consistency across programs.
• Translate quality data and insights into actionable improvement plans at both classroom and program levels, proactively addressing quality gaps and risks.
* Curriculum & Material Development
• Design comprehensive, needs-based English training curricula covering business communication, business writing, presentation skills, and professional English aligned with organizational needs.
• Develop high-quality learning materials, including lesson plans, facilitator guides, learner handouts, assessments, e-learning modules, and supplementary resources.
• Regularly review, evaluate, and update existing curricula to reflect current language standards, evolving business contexts, and learner feedback.
• Pilot new or revised content, collect and analyze performance data, and refine materials based on learner outcomes and stakeholder input.
III. Mentoring & Coaching
• Mentor English Trainer I & II through structured coaching, observations, and feedback.
• Support onboarding and capability development of trainers.
• Facilitate peer learning, sharing best practices and instructional strategies.
• Identify development gaps and recommend targeted interventions.
IV. Talent & Leadership Training Expansion
• Contribute to T&D initiatives such as leadership, soft skills, or capability-building programs.
• Co-design or co-facilitate learning programs beyond English where relevant.
• Participate in L&D projects with defined deliverables and business impact.
• Apply instructional design and facilitation expertise to broader talent programs.
V. Other Assigned Tasks
• Execute additional responsibilities aligned with department priorities as assigned by line managers.
VI. Strategic Collaboration & Project Leadership
• Actively participate in Talent Development planning cycles, contributing data-backed insights and recommendations.
• Collaborate closely with the leadership team to enhance teamwork and improve training program effectiveness.