Senior IT Analyst

Renesas Design Vietnam Co., Ltd.

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 20/03/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Mô tả công việc
Tóm tắt công việc
This role is part of a Global Endpoint computing team, responsible for development, standardization, and management of the company's global PC infrastructure.
Principal Accountabilities:
Manage and maintain a global SCCM/MECM environment with of over 25,000 endpoints
Develop and perform software deployments for the installation of applications using various software development & automation techniques.
Provide direct end user support for escalated PC issues and needs.
Work with vendors as needed to resolve application or end user issues.
Identify improvements in existing functionality and recommend enhancements.
Manage and deliver project activities as part of the overall roadmap.
Be able to investigate issues under tight time constraints and be able prioritize work accordingly.
Be able to work with minimum supervision.
Write and maintain appropriate documentation.
Key Performance Measures: (How will success in the job be measured? These should relate to the Principal Accountabilities.)
The availability of the Configuration manager services to the business.
Delivering project goals to the required standard and on time.
Resolving personally assigned incident tickets promptly.

Yêu cầu

Yêu cầu công việc
Knowledge, Skills and Experience: (What is required for fully acceptable performance in the job? Years' experience, specific skills/knowledge - technical and non-technical)
7 years' experience supporting Windows client OS with minimum of 2 years supporting Windows 10
5 years' experience developing, implementing, and administrating Microsoft Configuration Manager / MECM
MECM/SCCM Certified preferred.
Proficiency in PowerShell cmdlets and scripting.
Problem solving skills coupled with a strong customer focus.
Excellent communication both written and verbal.
Qualifications: (enter formal qualifications typically necessary to do the job)
Bachelor or Master degree with relevant background (e/g Information Systems), or similar
Proven track record of successful projects in the area of Microsoft MECM / SCCM
Key Relationships: (What are the key internal and external relationships necessary for achievement of the job accountabilities)
- Manager Global Endpoint computing team
- Digital Workplace Services - PC Management
- End User Support Services Team