Senior IT Operations Specialist

CÔNG TY CỔ PHẦN KREDIVO VIỆT NAM

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 20/10/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

Maintain the quality of all IT Ops services in the site, including but not limited to:
User hardware, with all of the installed applications
The quality of internet connectivity
Specific connectivity configurations, such as telephony or VPN
Maintain healthy escalation line when an issue/project requires support from the L2 support team (Apps/Infra/Identity/Ops)
Maintain the integrity of all IT Ops procedures and policies, such as:
User onboarding/offboarding
Raising issues/support request through the proper ticketing channels
All applicable asset management procedures
Maintain asset data integrity at all times, for all hardware types in scope.
Act as the Subject Matter Expert for all tech-related support requests. Involve the L2 support team when needed.
Keeping an update line to all members of the IT team especially Leads and Managers.
As the representative of the IT team, maintain good working relationships and professional communication with all of the site stakeholders from all teams.

Yêu cầu

Bachelor Degree or Master Degree in the field of science or engineering.
At least 3 years of experience in managing the operational aspects of the IT team, such as: management of incident SLA, asset inventory management, refining onboarding/offboarding processes, etc.
Aptitude towards fundamental concepts within enterprise applications, for example: Application types and roles (HRIS, Directory Service, etc), SSO technologies, Email technologies and standard, Integration technologies, and Security technologies.
Aptitude for learning new technologies and frameworks, to better support the business.
High sense of ownership of job scope and managed portfolios, able to operate / propose independently with minimal supervision.
Possess awareness towards organization internal mechanism, such as escalation path based on criticality and urgency.
Able to demonstrate independence in solving (complex) cases.

Quyền lợi

Salary: Open to discuss
Working dynamic environment
15 anual leaves per year
Bao Viet Insurance

Thông tin khác

Cấp bậc
Nhân viên
Kinh nghiệm
3 năm
Số lượng tuyển
1 người
Hình thức làm việc
Toàn thời gian
Giới tính
Không yêu cầu

Thông tin chung

Ngày hết hạn: 20/10/2024
Thu nhập: Thoả thuận

Giới thiệu công ty Xem trang công ty

FinAccel - Kredivo is the leading digital credit platform from Indonesia that provides customers with instant credit financing for e-commerce and offline purchases, based on real-time decisioning. Kredivo users can buy now and pay later with one of the lowest interest rates or get personal loans with no income proof required. Kredivo has 5 years experience in serving nearly 4 million customers in SEA.

Kredivo is operated by FinAccel, a Singapore-based fintech company backed by top investors...

Quy mô công ty

Từ 501 - 1000 nhân viên

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