Sales Operations Specialist

International Sales Operation Specialist is essential role for managing and ensuring the contract/ order, logistics and documentation necessary for the shipping of goods smoothly with excellent service to customers, to ensure our organization reaches the sales goals each year
KEY RESPONSIBILITY
Sales Operations:
Handle singed contract, purchase order from Business Development Department
Monitor shipment progress, logistics, tracking and reporting any delays or changes to the customer, ensure timely delivery and service
Communicate with other divisions/ departments: Supply Chain, Manufacturing, Quality Management, Logistics, ETC... to ensure smooth export operations
Maintain accurate records of forecast, shipments, inventory, and transactions
Provide excellent customer service to ensure customer satisfaction and repeat business
Internal Operation:
Identify opportunities for cost savings and process improvements in sales operations
Generate reports on export activity as needed
Keep accurate records of all transactions and maintain an organized filing system
Perform other duties as assigned