Senior IT Business Analyst

JOB PURPOSE
Be the business analyst for two US product teams: a reporting product for component manufacturing customers and a design software product for residential customers. Turn business requests and planned features into clear, prioritized work that is ready for development, so that the development teams deliver the right work in the right order.
WHAT YOU'LL BE DOING
Requirements management and business analysis
Own the intake and backlog of business requests and planned features: log, clarify, group similar items and keep the status current.
Analyze the business need, rules, data and workflow behind each request, break features down and find dependencies.
Write clear user stories with acceptance criteria and mock-ups, and get stakeholder agreement before development starts.
Stakeholder collaboration and business value
Lead regular priority reviews with business stakeholders and agree the next work to deliver based on business value.
Give regular status updates and set clear expectations on timing.
Use data and feedback to support priorities and to track delivery progress.
Balance priorities across the two product teams.
Solution validation and delivery support
Walk the development team through requirements, answer their questions and control changes to agreed requirements.
Validate delivered work against acceptance criteria with QA engineers and stakeholders, and turn feedback into follow-up work.
Keep requirements, release notes and process documentation current.
AI-enabled delivery and process improvement
Use approved AI tools to analyze inputs and to draft and check requirements. Check and correct AI output, and follow company data policies.
Improve the intake process, templates and definition of ready.
Perform other tasks as assigned by Line Manager.
JOB REQUIREMENTS
Bachelor's degree in Information Systems, Computer Science, Business Administration or a related field.
5+ years of experience as a Business Analyst, IT Business Analyst or Product Owner on software, reporting or data products, including work for two or more teams at the same time.
2+ years of working directly with senior business stakeholders in the US or other international markets.
Proven skills in requirements management and business analysis: elicitation, process modeling, rapid prototyping, user stories and acceptance criteria generation
Good understanding of reports and data. Basic SQL or experience with BI and reporting tools is a plus.
Strong stakeholder management and facilitation, including agreeing priorities between competing requests.
Practical use of AI tools in business analysis work.
Exceptional communication skills in English, both written and verbal (TOEIC 800 or equivalent).
Experience working with distributed teams across time zones, and willing to join some meetings in the during evening time.
Domain knowledge of the building, construction, or manufacturing industry is a plus.
Familiarity with JIRA and Confluence is a plus
Business analysis or product certification (for example, IIBA ECBA or CCBA, or PSPO I) is a plus.
WHY YOU'LL LOVE WORKING HERE
Attractive salary with 100% salary during probation
13th-month salary, Performance bonus, Salary review annually
Premium health care program for employees + one of your beloved ones, Annual medical check-up
14 vacation days, Christmas Day per year
Opportunity to be on-site in the USA
Chance to collaborate and work with global stakeholders
Provide training to develop our employee's knowledge and skills
Benefits for special holidays (Birthday, Marriage, Women's Day, Tet Holidays, Mid-Autumn, Newborn babies, International Children's Day...)
Company trip and Year-End party every year
Social, sports and several team building activities
Young, friendly and international working environment
Modern working conditions and entertainment facilities at the office
Snacks, tea and coffee all the time
Compliance fully to Vietnam Labor code