Senior Learning Advisor

Job OverviewWe are looking for a results-driven Senior Learning Advisor who will be directly accountable for learner retention, renewal rate, and renewal revenue. This role combines professional learning guidance, customer relationship management, and consultative sales to ensure learners remain engaged, recognize the value of the program, and continue their learning journey with us.
Key Responsibilities
Take direct ownership of individual and team renewal rate and renewal revenue targets.
Manage the full post-enrollment learner journey, including onboarding, engagement, progress reviews, retention, and renewal.
Build and manage the renewal pipeline, including renewal forecasting, priority segmentation, follow-up schedules, and revenue tracking.
Identify renewal opportunities early and develop personalized renewal strategies based on learner progress, needs, and purchase history.
Conduct consultative renewal conversations, recommend appropriate course packages, handle objections, and close renewal sales.
Monitor attendance, learning frequency, course completion, assessment results, and product usage to identify inactive learners and churn risks.
Proactively re-engage inactive or at-risk learners through personalized learning plans, progress feedback, and targeted interventions.
Conduct regular progress reviews with learners and parents, clearly demonstrating learning outcomes and the value of continued study.
Follow up on outstanding payments and coordinate the renewal process through successful payment completion.
Maintain accurate renewal opportunities, follow-up records, forecasts, and revenue data in the CRM system.
Analyze renewal performance and conversion funnels to identify revenue gaps and implement improvement actions.
Collaborate with curriculum, product, marketing, and sales teams to resolve issues affecting engagement and renewals.
Coach junior Learning Advisors and improve the team's engagement, objection-handling, and renewal-closing capabilities.
Requirements
Bachelor's degree or above, preferably in Education, Business, Psychology, Communications, or a related field.
At least 4 years of experience in education, EdTech, customer success, course consulting, retention, or renewal sales.
Proven track record of achieving renewal rate and renewal revenue targets.
Strong consultative sales, negotiation, objection-handling, and closing skills.
Ability to balance learner outcomes, customer experience, and commercial objectives.
Strong relationship-management skills, particularly when communicating with parents and learners.
Data-driven, with experience managing renewal pipelines, forecasts, conversion funnels, and individual performance targets.
Proficiency in CRM systems and learner-engagement data management.
Strong problem-solving and cross-functional collaboration skills.
Working proficiency in English.
Experience with online education, subscription products, or children's education is preferred.
Experience coaching or mentoring junior team members is preferred.
Key Performance Indicators
Renewal rate
Renewal revenue
Renewal target achievement rate
Renewal conversion rate
Renewal pipeline coverage and forecast accuracy
Average renewal order value
Learner activation and active learner rate
Inactive learner reactivation rate
Churn and refund rate
Learner and parent satisfaction