Senior Leasing Administrator

Mô tả Công việc
RESPONSIBILITY:
Support the sales department to perform factory leasing activities and take care of customers.
Draft and manage documents related to business activities: making quotations, drafting contracts, other documents.
Support to build, update data and reports of the department.
Receive customer inquiries, requests, and complaints via phone, online chat, email, or in-person; provide accurate and timely responses.
Coordinate with relevant departments and follow up to ensure all customer inquiries, requests, and complaints are resolved within the company's specified timeframes or as committed to customers.
Conduct customer satisfaction surveys through online platforms, email, or face-to-face interactions as appropriate, and perform periodic written surveys to gather feedback on products and services provided by BKIM under the KTG Industrial brand.
Build and maintain strong relationships with key stakeholders including customers, authorities, suppliers, industry representatives, and internal departments to ensure a smooth customer service process.
Support the development of customer service policies and procedures to enhance service quality and operational efficiency.
Ensure strict compliance with customer service protocols and company regulations.
Continuously update knowledge of BKIM-managed KTG Industrial products and services and stay informed about any changes.
Participate in seminars, conferences, exhibitions, and relevant training programs as assigned.
Perform other duties as assigned by the supervisor.
Maintain accurate records of customer interactions using CRM systems and update information in Yardi