Senior Merchandiser

Job Purpose
The Production & Export Logistics Coordinator is responsible for managing the complete export logistics process from purchase order confirmation until cargo departure. The role ensures on-time shipments, accurate export documentation, efficient container utilization, and smooth coordination between factories, freight forwarders, carriers, customers, merchandising teams and internal stakeholders. The position plays a critical role in minimizing shipment delays, resolving logistics issues proactively and maintaining high customer service standards.
Key Responsibilities
Shipment Planning & Coordination
• Manage end-to-end export shipment process.
• Update shipment tracking reports.
• Monitor production readiness and shipment risks.
• Coordinate with Merchandising, Production, QA and factories.
• Optimize container utilization.
Booking Management
• Arrange vessel bookings and monitor confirmations.
• Revise bookings when quantities or delivery dates change.
• Coordinate split and partial shipments.
Export Documentation
• Review Commercial Invoice, Packing List, SI, Bill of Lading Draft, COO and other export documents.
• Ensure documentation accuracy before submission.
Factory & Customer Communication
• Liaise daily with factories, forwarders, shipping lines, customers and internal teams.
• Escalate shipment risks early.
Issue Resolution
• Resolve late production, container shortages, customs issues, vessel rollovers and documentation discrepancies.
Reporting & KPI Monitoring
• Prepare shipment status, OTIF, container utilization, delay analysis and customer KPI reports.