Senior Officer, Trade Product & Processing Operations - Open Account

JOB SUMMARY
This role is responsible for ensuring the accurate and efficient processing of trade transactions under delegated authority, specifically focusing on Document Trade and Open Account Financing products managed through core transaction processing systems. The successful candidate will operate within a highly regulated environment, balancing compliance, client service excellence, and operational risk management.
As a key contributor to the continuous improvement of operational standards, this position supports both local regulatory adherence and the evolving needs of the business and clients.
The role offers an exciting opportunity to collaborate across multiple stakeholders including Transaction Banking, Branch Operations, and Country COO functions to align on project implementations, process enhancements, and service delivery initiatives.
This is a full-time office-based position where you will be empowered to drive operational efficiencies, contribute to digital transformation efforts, and play a significant part in shaping the future trajectory of trade processing within Standard Chartered in Viet Nam.
Key Responsibilities:
• To ensure timeliness, accuracy, and completeness of all processed transactions within the core Trade Processing systems, including Document Trade and Open Account Financing,
• To ensure that all transactions are accurately processed and released in compliance with statutory Regulatory and internal operational instructions.
• To ensure deals are being processed as per the Departmental Operating Instructions manual, customer's instructions and within the timeliness and accuracy standards specified.
• To ensure transactions are handled within TAT and escalate immediately if any issue.
• Proactively identify operational risks and compliance issues, facilitating timely resolution, escalation, and communication to relevant parties to maintain operational integrity.
• Support to increase S2B NG utilization of Clients through identification of target customers, arranging trainings, and monitoring utilization, including escalation to RMs and SAT Teams if any.
• Achieve Targets on self-service through e-advice, S2B NG & DTC.
• Support deal reviews, structuring & advisory activities through to effective Production implementation and transfer of ownership to Client Operations when required
• Support initiatives enabling digitisation of transactional flows & commercialisation of digital self-service tools.