Senior Operation ManagerCÔNG TY TNHH transcosmos Việt Nam
Nơi làm việc: Hồ Chí Minh
Ngành nghề: Quản trị kinh doanh, Quản lý điều hành, Bán hàng, Giao Dịch Khách Hàng, Kinh doanh, QA-QC/ Thẩm định/ Giám định
Lương: Cạnh tranh
Hình thức: Toàn thời gian
Ngày đăng: 03/04/2024
Hạn nộp: 30/04/2024
Vị trí công việc này hiện tại đã hết hạn nộp hồ sơ, bạn có thể tham khảo thêm một số công việc tương tự tại đây:
Mô tả công việc
Mô tả Công việc
Manage team comprises Operation Manager, QA Manager, Training Manager, Team Leaders and agents in all aspects of a content moderation context.
Supervise a dynamic team to support transcosmos' Client managed services to team members through rostering, monitoring, briefing, coaching, and others.
Plan and execute strategic Operations through forecasting, rostering, monitoring, briefing, coaching, and others.
Take decisions about problems that occurred in the entire program that supports service Content Moderation transcosmos' Client and its analysis.
Responsible for monitoring moderation agents in terms of quality and quantity to meet operational requirements from Clients.
Conduct regular one-on-ones with direct reports to review individual performance, and the performance of their team and offer ongoing developmental coaching.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Attend Weekly Meetings with Clients to share insights and highlights of operations.
Attend to ad-hoc tasks as assigned by the General Manager or Client.
Manage team comprises Operation Manager, QA Manager, Training Manager, Team Leaders and agents in all aspects of a content moderation context.
Supervise a dynamic team to support transcosmos' Client managed services to team members through rostering, monitoring, briefing, coaching, and others.
Plan and execute strategic Operations through forecasting, rostering, monitoring, briefing, coaching, and others.
Take decisions about problems that occurred in the entire program that supports service Content Moderation transcosmos' Client and its analysis.
Responsible for monitoring moderation agents in terms of quality and quantity to meet operational requirements from Clients.
Conduct regular one-on-ones with direct reports to review individual performance, and the performance of their team and offer ongoing developmental coaching.
Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
Attend Weekly Meetings with Clients to share insights and highlights of operations.
Attend to ad-hoc tasks as assigned by the General Manager or Client.
Yêu cầu công việc
Yêu Cầu Công Việc
Good at English (4 skills).
At least 1 year experience in the same position or 2-3 years in a Manager position above.
Experience in managing performance targets desired.
Project management experience, able to work independently on multiple concurrent initiatives.
Strong determination of KPI achievement.
Disciplined and highly motivated to motivate and encourage the team for improvement.
Proven ability to do staffing and scheduling.
Ability to effectively manage cross-functional projects.
Ability to multitask and highly adapt to a constantly changing environment.
Excellent oral, written, and interpersonal communication skills.
Demonstrate problem-solving skills and strategic and analytical capabilities.
Intermediate to advanced reporting skills.
Moderate ability to identify and analyze data for trends and forecasts.
Good at English (4 skills).
At least 1 year experience in the same position or 2-3 years in a Manager position above.
Experience in managing performance targets desired.
Project management experience, able to work independently on multiple concurrent initiatives.
Strong determination of KPI achievement.
Disciplined and highly motivated to motivate and encourage the team for improvement.
Proven ability to do staffing and scheduling.
Ability to effectively manage cross-functional projects.
Ability to multitask and highly adapt to a constantly changing environment.
Excellent oral, written, and interpersonal communication skills.
Demonstrate problem-solving skills and strategic and analytical capabilities.
Intermediate to advanced reporting skills.
Moderate ability to identify and analyze data for trends and forecasts.
Quyền lợi được hưởng
Thông tin khác
Bằng cấp:
Cao đẳng
Độ tuổi:
36 - 42
Thời gian làm việc: - Monday - Friday, and Saturday every 2 weeks (9 AM - 6 PM).
Phúc lợi:
- Periodical bonus: twice/year
- Position promotion, salary increase: once/year
- 13th month salary, Bonuses, gifts for Holidays
- Health insurance and other insurance followed Vietnamese Labor Law.
- Activities: Birthday party, Employee engagement activities
Lương:
Cạnh tranh
Cao đẳng
Độ tuổi:
36 - 42
Thời gian làm việc: - Monday - Friday, and Saturday every 2 weeks (9 AM - 6 PM).
Phúc lợi:
- Periodical bonus: twice/year
- Position promotion, salary increase: once/year
- 13th month salary, Bonuses, gifts for Holidays
- Health insurance and other insurance followed Vietnamese Labor Law.
- Activities: Birthday party, Employee engagement activities
Lương:
Cạnh tranh
Nộp hồ sơ liên hệ
CÔNG TY TNHH transcosmos Việt Nam
Giới thiệu công ty
CÔNG TY TNHH transcosmos Việt Nam việc làm
VP Hà Nội: Tòa nhà VTC Online, số 18 Tam Trinh, Hai Bà Trưng, Hà Nội. VP HCM: 19A Đường Cộng Hòa, Phường 12, quận Tân Bình, TP. HCM
Quy mô: Từ 5000 - 10000 nhân viên
Việc làm tương tự
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Thỏa thuận
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Vị trí Senior Operation Manager do công ty CÔNG TY TNHH transcosmos Việt Nam tuyển dụng tại Hồ Chí Minh, Joboko tự động tổng hợp mức lương Cạnh tranh, tìm thêm việc làm về Senior Operation Manager hoặc công ty CÔNG TY TNHH transcosmos Việt Nam ở các link phía trên
Giới thiệu công ty
CÔNG TY TNHH transcosmos Việt Nam việc làm
VP Hà Nội: Tòa nhà VTC Online, số 18 Tam Trinh, Hai Bà Trưng, Hà Nội. VP HCM: 19A Đường Cộng Hòa, Phường 12, quận Tân Bình, TP. HCM
Quy mô: Từ 5000 - 10000 nhân viên