Senior Operations Officer (Potential Promotion to Operations Manager in 6 Months)

At The A.C.T Collective, we believe in the power of human connection to transform lives. We're passionate about empowering individuals and shaping future generations in Vietnam through the art of human connection. We cultivate these qualities through A.C.T Academy, the leading international acting academy in Vietnam.We offer a vibrant array of programs that ignite confidence, spark creativity, and build essential communication skills:Professional acting courses: Dive into the world of film acting with intensive classes on mastering on-camera acting techniques, all using our innovative "a conscious thought" method.International Enrichment Programs: Bring the transformative power of acting to international schools' students to boost creativity and communication skills.Kids & Teen Talent Development: Unleash your child's inner star with our specialized programs that nurture confidence, self-expression, and performance skills.
Summary:
The Senior Operations Officer is responsible for the efficient day-to-day running of the acting academy, ensuring smooth course delivery, supporting B2B programs, and providing excellent customer service. This role requires strong organizational and communication skills, attention to detail, and a proactive approach. This role has pathway to be promoted to Operations Manager in 6 month, if candidate can prove themselves to lead and manage Sales Admission for Kids Acting Program B2C and B2B.
Key Responsibilities:
Course Operations:
• Scheduling and Logistics: Manage course calendars, schedule classes, workshops, and events, ensuring optimal use of resources and facilities.
• Enrollment Support: Oversee student enrollment processes, including registration, onboarding, and maintaining accurate student records.
• Facility Management: Ensure the academy facilities are well-maintained, clean, equipped, and conducive to learning.
• Customer service: Provide outstanding customer service to students, parents, and visitors, addressing inquiries and resolving issues promptly and effectively.
B2B Program Support:
• Program Coordination: Liaise with international schools to coordinate program delivery, scheduling, and logistics, ensuring smooth implementation.
• Teacher Support: Provide operational support to teachers delivering programs in schools, including material preparation, communication, and addressing logistical needs.
• Client Relationship Management: Build and maintain strong relationships with school administrators and staff, ensuring satisfaction and repeat business.
General Operations:
• Procurement: Procure and manage learning materials, equipment, and supplies, ensuring cost-effectiveness and availability.
• Administrative Support: Provide administrative support to the Academy Manager, including data entry, record keeping, and preparing reports.
• Document Preparation: Assist with the preparation of documents, reports, and presentations as required.
• Process Improvement: Identify opportunities to improve operational efficiency and effectiveness, streamlining processes where possible.
• Health and Safety: Ensure compliance with health and safety regulations, maintaining a safe learning environment for all.
• IT Support: Work with the IT team to provide IT support to staff and students, troubleshooting minor technical issues.
• Event Support: Assist with the planning and execution of academy events, such as open houses, student showcases, and workshops.
• Other duties as assigned: Perform other administrative tasks as assigned by the Director of Business Operations or CEO.