Senior Plant Technical Service Supervisor

Ensure smooth and efficient production operations, with a primary focus on daily operational support, troubleshooting of operational issues, and process optimization for the Vietnam Plants. Initial core responsibility includes the engineering and operational support for the New Vietnam Plant.
Responsibilities Include:
• New Vietnam Plant Process Engineering &Technical Support (Weight: 70%)
SHW Vietnam new site Process Engineering and Technical support - Provide process engineering, operational support for the construction & startup of the new VN plant. To work closely with Project team and Plant Operations team to evaluate new equipment specifications, perform technical transfer, prepare Operational SOPs/commissioning SOPs, perform interlock testing, water batching, and training of operators. Work closely with Supply Chain and IT Business process stakeholders to establish RM/Supply chain/Maintenance Business processes as per SHW standards. Participate in PHA, LOPA, PSSR, MOC review and other facility studies as Project requirements.
• Routine Operational Support (Weightage: 30%)
• Production Documentation and Issue Resolution
Oversee batch ticket reviews, system and formula feedback (SFFB), and maintenance of alternate plant formulas. Investigate and resolve daily production issues related to batch performance, yield discrepancies, and defective products.
• Daily Operations Support
Manage routine operational tasks and serve as the primary point of contact for daily interactions with operators, supervisors, laboratory personnel, and management. Lead continuous improvements in operations, quality, processes, equipment, and related areas.
• Continuous Improvement Initiatives
Collaborate with cross-functional teams to drive continuous improvement efforts aimed at enhancing safety, quality, service levels, cost efficiency, and production yields.
• Process Optimization and Efficiency Tracking
Modify and optimize production processes. Monitor and analyze production efficiency metrics, including cycle times, OEE (Overall Equipment Effectiveness), and asset utilization. Support capacity planning efforts.
• New Formula Introduction and Scale-Up
Manage the introduction of new formulas for general product transfers and similar technologies. Conduct scale-up reviews, trial batch data collection, and drive improvements in process and product quality.
• Operational Compliance and Documentation
Ensure compliance with documentation standards, Process Safety Management (PSM) requirements, operating procedures, KPIs, process training, safe operating limits, and HSE (Health, Safety, and Environment) regulations.
• Project Support
Provide process and engineering support for production-related projects, including procedure development, training, scheduling, PSSR (Pre-Startup Safety Review), and startup assistance.
• Safety Leadership
Take a leadership role in plant safety programs, including participation in safety teams, SMART initiatives, and incident investigations.
• Operator Training
Lead or support operator training programs to enhance production efficiency and operational knowledge.
• Process Safety Reviews
Participate in Process Hazard Analyses (PHA), Pre-Startup Safety Reviews (PSSR), and Management of Change (MOC) processes.
• Other Duties
Perform additional responsibilities as assigned.