Senior Program Manager

Mô tả Công việc
*Core/Cốt lỗi:
Serve as the primary customer relationship owner for assigned accounts, building long-lasting, mutually beneficial relationships and ensuring profitability throughout the program..
Drive customer retention and customer satisfaction.
Coordinate, resolve and respond to all customer queries/complaints and prevent further customer challenges.
Prepare fully detailed finished good pricing updates for assigned accounts, including initial quotations, ongoing price updates during new product introduction program and quarterly price updates.
Review all pricing updates with management and upon approval, deliver pricing information to customers, offering full details and analysis of component cost movements, overhead cost movements and pricing movements with clear and reasonable explanations accordingly to each customer.
Maintain accurate and detailed records of customer pricing.
Continually develop business skills.
*Program/ Dự án:
Pursue communications with customers during the initial stages of new product introduction, and once ready, coordinate with internal teams to kick off the program using a project charter.
Lead regular meetings/emails with customers, providing status updates and gathering customer demands.
Ensure all teams complete build readiness tasks, lead the first mass production review, and report status to customers..
Participate in customer quality reviews and coordinate internal teams for audits and questionnaires.
Maintain full awareness of CBOM development during NPI for accurate pricing and communication of cost/price movements.
Responsible for communicating awareness to supply chain about all events that cause movements in material planning.
*Business/ Kinh doanh:
Ensure customer agreements are coordinated and financial details are applied in communications.
Monitor financial exposure and minimize risk for assigned accounts.
Responsible for request costing information, consult with management on financial impacts, and communicate company positions on quality issues to customers.
Capture and explain NPI and MP development costs to customers, obtain purchase orders, and manage invoicing.
Present accurate pricing on tooling, amortization, gain share, and other financial specifics.
Track and communicate purchase price variance (PPV) and align inventory and rebate instructions with the supply chain.
Keep accurate and transferable records for assigned customer accounts.
Support the sourcing team by communicating quotations, ensuring they cover all costs and margins.
Create quarterly business reviews for certain projects, including sales revenue, forecasts, inventory status, and internal margins.