Senior Sales Support & Operations Executive Cum Admin

OBJECTIVES & RESPONSIBILITIES
a. Admin task (10%)
- Receive phone calls, answer queries from customers, record customers' information and requirements, and transfer phone calls in an exact and timely manner.
- Welcome visitors, record visitors' information and promptly inform relevant departments and staff on unscheduled guests and appointments with guests.
- Manage documents, paper coming in and out, fax...
- Manage, keep tidy and clean up the reception area and meeting room, ensure essential equipment for each area to create professional environment.
- Support other administrative tasks as assigned by the Line Manager.
b. Sales Admin (30%)
- Make sales report
- In charge of ordering with Principle
- Make payment request for sales team
c. SSO task (60%)
- Prepare quotations, Bidding proposals upon request from Sales such as: make Bid summary, Bid acknowledgement, Request to open Bid bond, Price analysis, Quotations, Commercial/ Technical Proposal, Deviation List, T & C Exceptions, etc;
- Read inquiry, invitation to Bid (ITB) carefully to raise any risk area to related stakeholders (Sales/ Technical, Project Dept...);
- Complete quotations, Bid proposals, packing & deliver to Customer on time as request;
- Work with related Dept to make clarification in Commercial & Technical of Bid Proposals with Customers;
- Negotiate with Customer about T & C, Price, Delivery time, etc. upon receipt of LOI, LOA, order confirmation;
- Make Selling Contract (SO) with Customer, Purchasing Order (PO) with Principals/ Suppliers, Amendment, send to all related Dept (Sales, Finance, Legal, Logistics, Technical...) in order to have the best T & C, Price, Delivery, ... for Company;
- Get PO, SO signed by related stakeholders & authorized persons;
- Follow up & control the PO, SO implementation process such as: delivery schedule, payment schedule, required Certificates/ Documents, make request to Finance for opening Performance Bond, Advance Payment Bond, Warranty Bond, Issue Invoice, Payment Request, etc;
- Prepare Letter to Customer & resolve issues for late delivery, clarification, ...;
- Resolve other issues arising during PO, SO implementation process.
- Other tasks as assigned by the Line Manager.