Senior Sales Support

Mô tả công việc
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Key Responsibilities
1. Sales Support & Customer Coordination
• Follow up with Pricing and Operations teams to ensure timely and competitive quotations.
• Coordinate with overseas agents and partners for rate requests and shipment handling.
• Support customer onboarding and maintain customer database.
• Handle customer inquiries and provide professional support in a timely manner.
2. Shipment Coordination & Follow-up
• Coordinate closely with Operations team regarding shipment status and customer requirements.
• Follow up booking status, SI/VGM deadlines, vessel schedules, and delivery updates.
• Support handling of shipment exceptions, delays, and customer complaints.
• Ensure all shipment information is updated accurately in internal systems.
3. Sales Administration
• Support contract preparation and filing of sales-related documents.
• Monitor quotation validity and customer follow-up status.
4. Internal & Overseas Coordination
• Coordinate with overseas offices/agents for pricing and handling.
• Support communication between Sales and internal departments to ensure smooth execution.
• Work closely with Procurement/Pricing teams on carrier options and space availability.
5. Process Improvement
• Support improvement of sales workflows and SOPs.
• Suggest ideas to improve customer response time and sales efficiency.
• Support implementation of digital tools/CRM/TMS systems when required.