Senior Security Operations Center (Senior SOC)

Working Location: Quận 3, TP.HCM
Working hour: 8AM - 5PM OR 9AM - 6PM
No team leadership experience required
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SOC Leadership & Operations
Lead and mentor SOC analysts, fostering high performance and professional development.
Act as Team In-Charge for assigned shifts, overseeing daily SOC operations and incident workflows.
Ensure adherence to SOC playbooks, standard operating procedures, and compliance requirements.
Manage high-severity incidents and provide expert-level investigation and resolution support.
Service Delivery & Continuous Improvement
Ensure cybersecurity services are delivered in line with defined SLAs and KPIs.
Drive continuous improvement in SOC processes, tools, and service quality.
Collaborate with internal technical teams to support customer onboarding and ongoing operations.
Customer Engagement & Escalation Management
Serve as the senior escalation point for clients, ensuring timely and effective issue resolution.
Build trusted relationships with clients by understanding business objectives and aligning cybersecurity services accordingly.
Proactively manage customer risks and identify opportunities to enhance service value.
Reporting & Stakeholder Communication
Provide regular operational and risk updates to senior management.
Analyse incident trends, customer feedback, and service metrics to inform improvements.
Contribute insights to enhance SOC capabilities, tools, and service offerings.
Technical & Professional Requirements
Proven experience handling escalated security incidents in a SOC environment.
Strong working knowledge of SIEM platforms, threat intelligence, IDS/IPS, firewalls, and malware detection technologies.
Solid understanding of cybersecurity frameworks and standards, including MITRE ATT&CK and NIST.
Strong analytical, problem-solving, and decisionmaking skills with the ability to perform under pressure.
Willingness to work in a 24/7 SOC environment.
Requirements
Very strong English communication with multiple stakeholders.
Minimum 5 years of experience in SOC management and cybersecurity service delivery.
Good understanding of manager mindset and problem solving.
Proficient hands-on experience with Security Consultant with multiple vendors of SOC Solution.
Demonstrated experience leading SOC or security operations teams.
Professional certifications such as CISA, or CISM (optional).
Bachelor's degree in Cyber Security, Information Security, or a related discipline; a Master's degree is an advantage.
After the probation period, the role will require night shifts and rotating shifts.