Senior Software Engineer

ABOUT TEMENOS
Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We do this through the pioneering spirit of 7500+ Temenosians who are passionate about making banking better, together.
Temenos enables growth for two-thirds of the world's top 1,000 banks and 70+ challenger banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.
At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society
Purpose of the Job :
Support clients during implementation of the T24 product implementation, upgrade and post go live support.
Responsibilities and Accountabilities :
Primary responsibility is in ticket resolution. Understand the details provided in the logged ticket. Validate the completeness of the information provided and where required collect further information from the client to resolve the ticket raised.
Check for availability of the supporting documents for recreating the problem reported by the clients.
Research database for similar reported problem(s).
Request for further information from client, if required.
Recreation of the problem.
Detailed analysis of the problem and coding, testing of the change request/fix.
Providing temporary workaround (till the actual solution is delivered) where feasible.
Clarify doubts and assist the team members to resolve the issue.
Review the updates and any documents prepared by the team members.
Requirements :
Degree in Computer Science or related IT discipline.
Minimum 4 years' experience in a Technical Helpdesk role.
Strong analytical skills, organized, process driven and detail oriented.
Good Interpersonal and Communication Skills.
Must have technical knowledge - Transact, Info Basic, Jbase , Java, Apache Tomcat.
Products knowledge - Securities ,Derivatives, FATCA, Fiduciary, Structure Products, Asset Management, Funds Transfer, Loans and Deposits, OFS, Enquiry Reports, COB Reports, Accounts, Deal Slips, EB Composite Screen, Versions, Integration Framework(IF).
Tools - Tortoise SVN, Jira and RTC,EDS,UXP,TAFJ
Vietnamese language proficiency is a MUST for this opportunity