Service Assistant German Speaking

Công Ty TNHH Cung Ứng Nguồn Nhân Lực Toàn Cầu SPS

Địa điểm làm việc: Hồ Chí Minh

Hết hạn: 25/12/2024

Chi tiết công việc
Giới thiệu công ty

Thu nhập: Thoả thuận

Loại hình: Toàn thời gian

Chức vụ: Nhân viên

Kinh nghiệm: 1 năm

Mô tả công việc

Principle duties:
Candidates must have experience managing and optimizing live chat or call center operations, ideally within the telecommunications industry, with a demonstrated ability to improve customer service delivery and operational efficiency through these channels
Responsibilities:
1. Project management
Support Service Manager in new project implementation
In charge of project daily operation, including: monitoring, importing, exporting and making required reports. Make sure the outputs are delivered as required in the SLAs
Analyze projects errors on daily basis in order to have quick actions to improve project quality
Gain sufficient project requirements and transfer the knowledge to related people through training
Support/update project specification/business rules to relevant staffs/operators
2. Others
Support Service Manager on daily tasks
Backup for Service Manager or other Service Assistants when needed
Make sure other tasks assigned by higher management are completed in good quality and delivered as committed
Escalate to higher management for anything that is beyond authority or poses risks to the projects

Yêu cầu

Education:
College degree
Good at German
Technical skills and experience:
At least 1 year of working experience as related position
Understanding of company business
Knowledge of IT is a plus
MS Office (Word, Excel, PowerPoint)
Soft-skills:
Customer service industry experience: tourism, hotel reception staff, call center/helpdesk, restaurant service, other direct customer service experience, heavy emphasis on tourists/foreigners
Customer centric mindset
Negotiation skill
Problem solving
Communication and interpersonal skills.
Planning and analytical skill
Team working skill
Attribute:
Strong multi-tasking abilities
Good team player
Hardworking
Innovation and creativity

Quyền lợi

What are you waiting for? Join our international team today!
SPS is a leading technology-driven business transformation company. With our innovative Enterprise Workplace Solutions, we empower organizations to adopt hybrid work concepts to enhance productivity and flexibility. Our Technology Business Solutions bring together cutting-edge technology, deep vertical process expertise, and a diverse global workforce to support clients in their digital transformation journey and efficiently tackle their most complex challenges. Headquartered in Zurich, Switzerland, SPS operates in more than 20 countries and focuses on clients in banking, insurance and health. SPS has more than 8,500 employees and is recognized with a world-class NPS by its global client base. We act with precision, connect people to the right information, and turn data into insights for better outcomes.
1. Great Benefits:
- Competitive and performance-oriented remuneration system
- On-going training and development plan
- Promotion & bonus opportunities
- Private medical care for you and your family,
- Professional and challenging working environment.
2. Advance your career:
- We provide you with support to sharpen your skills and knowledge for further steps in your career path
- Opportunities to learn and grow through different types of training: Talent Development program, Succession planning as well as promotions or transfers.
3. Break your limits:
The innovation is a key value of SPS Vietnam. Joining our team, you are encouraged to think out of the box, cross your boundaries and improve yourself in our continuous improvement process during daily business operation.
4. Go Global:
The moment you join SPS Vietnam is the moment you take the chance to extend your horizon. You will work, cooperate and exchange your creative ideas with 7,500 employees of SPS. Our customers, which are 20% of Fortune 100, are located from around the world.
Notes: "By applying for the job at SPS Vietnam, it is considered that Candidates agree to provide personal data for SPS Vietnam to process in accordance with the Terms and Conditions of personal data processing of candidates which are in line with Decree 13/2023/ND-CP on personal data protection."

Thông tin khác

Địa điểm làm việc
- Hồ Chí Minh: Công viên phần mềm Quang Trung, Saigon Tel, Q.12, TP.HCM, Quận 12
Thời gian làm việc
Thứ 2 - Thứ 6 (từ 08:00 đến 17:00)

Thông tin chung

Thu nhập: Thoả thuận

Cách thức ứng tuyển

Ứng viên nộp hồ sơ trực tuyến bằng cách bấm nút Ứng tuyển bên dưới:

Hạn nộp: 25/12/2024

Giới thiệu công ty

Công Ty TNHH Cung Ứng Nguồn Nhân Lực Toàn Cầu SPS thành lập năm 2014. Công ty chúng tôi chuyên thực hiện cung ứng quản lý nguồn lao động trong nước, hoạt động tư vấn, môi giới lao động việc làm. Hiện nay chúng tôi đang cần tuyển.

Quy mô công ty

Từ 10 - 25 nhân viên

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