Service Consultant - Porsche Centre HCM & Hanoi

Objective:
• To establish and maintain a high level of customer satisfaction, by providing excellent service and following the Porsche service processes
Key tasks and responsibilities:
• Ensuring customer satisfaction at all times
• Ensuring vehicle reception & handover according to Porsche standards (Porsche 7 step process)
• Ensuring an efficient and fast service process
• Scheduling repair appointments considering workshop capacities, and ensuring minimal waiting times for customers
• Coordinating vehicle repair requests with workshop and parts department
• Coordinating work with car care team and assign work to car care team
• Coordinating work with body and paint shop
• Proactive part, accessories and labor sales
• Creating quotations, job cards and invoices
• Quality control of serviced vehicles
• Administration of customer, vehicle and job data in DMS and Porsche IT systems
• Customer relationship management activities (e.g.: complaint management/ warranty & service follow-up/ etc.)
• Supporting After Sales marketing activities (e.g. Service Clinic, Car Cosmetic Campaigns, T-equipment Campaigns etc.)
• Ensuring tidiness and cleanliness of working area at all times
• Ensuring adherence to dealership processes and policies
• Participating in overseas and in-house training courses
• Supporting other operational areas and departments if required.
• Other ad hoc assignments and projects