Service Desk Support with Thai Language (Customer Service)SCC ( Specialist Computer Centres) Ltd.

Why You'll Love Working Here
• Competitive Remuneration
• Performance Bonus and 13th Salary
• UK/French/Romania Working Environment
• SCC Health Care with comprehensive coverage including Accident 24/24, Inpatient,
Outpatient, Dental Care and open policy for Dependents.
• Annual Health Check.
• Company Annual Trip and Year End Party.
• Travel Insurance and Per Diem Allowance when travelling onsite
Main Duties of Job:
• Provide primary phone presence in the office for the Service Desk support hotline.
• Monitor IT ticketing system (ServiceNow) - triage and distribute incidents and requests as
appropriate.
• Be the primary person managing the lifecycle of the ticket through to conclusion;
• Ensure that the speed & flexibility of response meets the business needs and respects the
contractual service levels;
• Ensure effective, rapid response and progression to Major Incidents;
• Escalation of critical and high priority tickets to line and senior management;
• To ensure that all IT Support related problems and service requests are recorded in the ITSM
tool and regularly updated;
• Liaise between departments/teams and to act on behalf of the user;