Service Engineer (Japanese Account Support)

Phúc Lợi
Bảo hiểm
Du Lịch
Phụ cấp
Thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Công tác phí
Phụ cấp thâm niên
Chế độ nghỉ phép
Mô tả công việc
Job Description
Serve as the primary point of contact for Japanese customers regarding repair and maintenance service requests.
Coordinate with service engineers to arrange service schedules and ensure smooth communication between customers and internal teams.
Visit customer sites, accompany service engineers when required, and support on-site service activities.
Monitor service progress, prepare service reports, and follow up with customers to ensure customer satisfaction.
Propose maintenance contracts and preventive maintenance solutions to support long-term equipment performance.
Build and maintain strong relationships with existing customers while supporting after-sales business development activities.
Yêu cầu công việc
Requirements
Japanese speaker - JLPT N2 level and above.
Strong communication and customer service skills. Ability to coordinate effectively with customers and internal teams.
Willingness to travel for customer visits and business trips.
Bachelor's degree in Engineering is appreciated.
Knowledge of HVAC, air conditioning systems preferred.
Nice-to-have
Experience in sales, customer service, account management, or technical support.
Experience working with Japanese customers.
Ability to read and interpret technical drawings is a plus.
English skills are an advantage.
Benefits
Working hours: Monday to Friday
Leave entitlement: Up to 24 days per year, including annual leave and public holidays.
Annual leave can be used during the probation period. Up to 12 unused annual leave days can be carried forward to the following year.
Social insurance, health insurance, and unemployment insurance on 100% base salary
24/24 accident insurance
Free pre-employment health check-up
Annual health check-up
Congratulatory and condolence benefits (marriage, childbirth, funeral,...)
Allowances: Phone, gasoline, and lunch allowance
Business travel expense policy, including business trip allowance, transportation, and hotel accommodation expenses
13th salary, performance bonus (twice per year), and annual salary review
Learning, Engagement, and Workplace Benefits
Team building and company trip
Work at Daikin Air Tower, a Platinum-certified WELL, LEED, and LOTUS building
Job tags:Service Engineer (Japanese Account Support)