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Service Engineer/service Officer
CTY TNHH Sysmex Việt NamĐịa điểm làm việc: Hồ Chí Minh
Hết hạn: 26/06/2024
- Chi tiết công việc
- Giới thiệu công ty
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Mô tả công việc
Key Job Purpose :
• To execute field service activities to get higher customer satisfaction under Service Supervisor's supervision.
• To assist Service Manager/ Supervisor in making plan and supervise field service activities under Service plan
Summary of Functional Duties & Responsibilities :
1. To support Managers/ Supervisors to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements
2. To read, update and follow company's standard operating procedures and guidelines in daily work.
3. To support Managers/Supervisor to make, review and improved standard operating procedures and guidelines.
4. To execute activities to achieve PM contract target and Service KPI
5. To make technical/ application documents required for customer service and edit to improve under manager/supervisor's instruction.
6. To collect market & customer information, feedback to sales department or Manager/ Supervisor. Support to collect customer satisfaction level.
7. To execute field service activities (installation, repair, maintenance, training and support) to end users with correct plan, procedures, policies and documentation requirements.
8. To join Service meeting & training according to Manager/ Supervisor's instruction.
9. To conduct and support technical or application trainings in territory for new staffs, distributors. Arranges knowledge and troubleshooting transfer to the Team for the specific products/applications.
10. To provide application, scientific and product information to customers and other departments in company.
11. To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Manager/ Supervisor's instruction.
Authorize :
• To use of equipment and facilities of the Company to serve the purpose to complete the task.
• To enjoy the full benefits stipulated in the labor agreement and labor law.
• To refuse to perform the tasks assigned by Manager/ Superiors which not in conformity with the law.
• To execute field service activities to get higher customer satisfaction under Service Supervisor's supervision.
• To assist Service Manager/ Supervisor in making plan and supervise field service activities under Service plan
Summary of Functional Duties & Responsibilities :
1. To support Managers/ Supervisors to provide solution, plan and resource for manpower, training, tools, spare part and service materials to adapt customer requirements
2. To read, update and follow company's standard operating procedures and guidelines in daily work.
3. To support Managers/Supervisor to make, review and improved standard operating procedures and guidelines.
4. To execute activities to achieve PM contract target and Service KPI
5. To make technical/ application documents required for customer service and edit to improve under manager/supervisor's instruction.
6. To collect market & customer information, feedback to sales department or Manager/ Supervisor. Support to collect customer satisfaction level.
7. To execute field service activities (installation, repair, maintenance, training and support) to end users with correct plan, procedures, policies and documentation requirements.
8. To join Service meeting & training according to Manager/ Supervisor's instruction.
9. To conduct and support technical or application trainings in territory for new staffs, distributors. Arranges knowledge and troubleshooting transfer to the Team for the specific products/applications.
10. To provide application, scientific and product information to customers and other departments in company.
11. To support field events to promote customer satisfaction & awareness of Sysmex brand according to Service Manager/ Supervisor's instruction.
Authorize :
• To use of equipment and facilities of the Company to serve the purpose to complete the task.
• To enjoy the full benefits stipulated in the labor agreement and labor law.
• To refuse to perform the tasks assigned by Manager/ Superiors which not in conformity with the law.
Yêu cầu công việc
Job Specification :
Minimum Education Required: Diploma in College/ University or equivalent
Minimum Experience Required: Min 1 years relevant working experience in technical service management work in IVD field
Skills and Knowledge Required: PC literate, Good English Communication
Attitude Required: Higher sensitivity to customer satisfaction with positive mind-set of teamwork & compliance
Knowledge Desired but not Essential: Basic Application Knowledge about hematology, hemostasis, urinalysis, immunology & bio-chemistry
Travel Requirement : Flexible to respond to customer request & regional training
Minimum Education Required: Diploma in College/ University or equivalent
Minimum Experience Required: Min 1 years relevant working experience in technical service management work in IVD field
Skills and Knowledge Required: PC literate, Good English Communication
Attitude Required: Higher sensitivity to customer satisfaction with positive mind-set of teamwork & compliance
Knowledge Desired but not Essential: Basic Application Knowledge about hematology, hemostasis, urinalysis, immunology & bio-chemistry
Travel Requirement : Flexible to respond to customer request & regional training
Quyền lợi được hưởng
Thưởng
Attractive Salary
Cơ hội du lịch
Allowance of: Transportation
Hoạt động nhóm
Professional, dynamic and friendly working environment
Attractive Salary
Cơ hội du lịch
Allowance of: Transportation
Hoạt động nhóm
Professional, dynamic and friendly working environment
Thông tin khác
NGÀY ĐĂNG
27/05/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, Technical Support, Service Management, Máy Xét Nghiệm, IVD Rapid Test
LĨNH VỰC
Dịch vụ Y tế/Chăm sóc sức khỏe
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
Xem thêm
27/05/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Dịch Vụ Khách Hàng > Dịch Vụ Khách Hàng
KỸ NĂNG
Customer Service, Technical Support, Service Management, Máy Xét Nghiệm, IVD Rapid Test
LĨNH VỰC
Dịch vụ Y tế/Chăm sóc sức khỏe
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Tiếng Anh
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
Xem thêm
Nộp hồ sơ liên hệ
CTY TNHH Sysmex Việt Nam
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