Service Engineer & Technical Support to Customers

Kurtz Ersa is a globally active German mechanical engineering group, founded in 1779 and now owner-managed in its seventh generation. As a technology and market leader in electronics production equipment - including soldering, rework, and inspection systems for the SMT industry - Ersa, a Kurtz Ersa brand, is trusted by leading electronics manufacturers worldwide for smart, sustainable production solutions.
Kurtz Ersa Vietnam Company Limited represents the Ersa division across Vietnam and the region, delivering equipment sales, technical service, and application support to SMT customers. We are looking for a Service and Application Engineer to join our technical team, providing on-site service, installation, and application support for Ersa soldering and SMT equipment. This is a great opportunity for young talent - candidates with around 1 year of relevant experience are welcome to apply.
DUTIES & RESPONSIBILITIES
- Install, supervise the assembly of machinery, and carry out commissioning and trial operations at customer sites;
- Take full responsibility for service activities and provide technical support for operational processes;
- Support the sales team and provide technical consultations to customers regarding products and applications;
- Prepare and finalize service report documentation and warranty claim submissions;
- Conduct training sessions for customer personnel on the operation, repair, and maintenance of machinery and equipment;
- Report and provide regular updates to the Service Manager on the technical status at customer sites; follow the directives of supervisors and comply with the Company's internal regulations governing administrative and operational activities.