Service Engineer

· To respond to customer calls to troubleshoot technical problems of equipment, on-site inspection and attend emergency repair, to achieve customers' satisfaction in turnaround time and minimize downtime

· Advise customer on the preventive maintenance as SLA L2 support.

· To clearly document the problems resolved to maintain traceability and responsible for service ticket and troubleshoot equipment and system faults.

· To check spare parts inventory to ensure sufficient stocks on hand and smooth operations on a 24*7*365 basis

· Maintaining regular communications with customers to ensure resolution and proper follow-up.

· Responsible for test and commissioning activities on his area of coverage.