Service Engineer

CÔNG TY TNHH MEYER VIỆT NAM

Địa điểm làm việc: Hồ Chí Minh, Cần Thơ

Hết hạn: 01/10/2024

Chi tiết công việc
Giới thiệu công ty

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Mô tả công việc

The main duties of the job are:
1. Responds to customer complaints.
2. Evaluates and resolves problems of the customer. Troubleshoot and diagnose problems via phone; when issues cannot be resolved over the phone, service engineers respond to issues in person.
3. Assists in installing the equipment.
4. Analyses, inspects and reviews findings to determine the solution to the problem that the customer.
5. Works alongside technical sales engineers.
6. Repairs, tests and maintains equipment. Monitors performance of the product.
7. Keep & submit adequate and up-to-date reports that outline problems resolved and how an issue was fixed. Provides customers with regular reports and feedback on their service requests.
8. Reports common complaints of customers to top management in order to address the situation for future reference.
9. Offers feedback on product development, features, and functions to customers.
10. Provides customers with technical expertise.
11. Collects feedback from customers after every visit.
12. Maintains daily work reports of sites and manages records of warranty visits, and complaints, etc.

Yêu cầu

1. Bachelor's degree in Engineering, technical background is preferred.
2. Proven experience in technical sales, field service, or a related role.
3. Strong understanding of technical products, systems, and solutions.
4. Excellent communication skills, both verbal and written.
5. Customer-centric mindset with the ability to build rapport and trust with clients.
6. Ability to work independently and collaboratively in a fast-paced environment.
7. Willingness to travel to customer locations as required.
8. Have the ability to work under pressure and not afraid of failure and frustration.
9. With strong subjective initiative, passionate, diligent and follow the company management.
10. *If you have grain machinery and grain technology schools' education background in Vietnam, you will be given priority in admission.
** Benefit
1. Competitive salary (700 - 1000 USD) plus bonus
2. Insurance

Quyền lợi

Thưởng
Competitive salary (700 - 1,000 USD) plus bonus
Chăm sóc sức khoẻ
All social insurance covered
Xe đưa đón
Taxi card

Thông tin khác

NGÀY ĐĂNG
27/08/2024
CẤP BẬC
Nhân viên
NGÀNH NGHỀ
Kinh Doanh > Bán Hàng Kỹ Thuật
KỸ NĂNG
Technical Sales, Customer Care, Product Development, Technical Production, Technical Service
LĨNH VỰC
Nông nghiệp/Lâm nghiệp/Nuôi trồng thủy sản
NGÔN NGỮ TRÌNH BÀY HỒ SƠ
Bất kỳ
SỐ NĂM KINH NGHIỆM TỐI THIỂU
Không yêu cầu
QUỐC TỊCH
Không hiển thị
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Thông tin chung

Ngày hết hạn: 01/10/2024
Thu nhập: (700 - 1000 USD

Giới thiệu công ty Xem trang công ty

Hefei Meyer Optoelectronic Technology INC., founded in 1993, registered in 2000 and listed on the A-share market in 2012 (stock code:002690), is a national key high-tech enterprise focusing on the research and development of optoelectronic intelligent identification equipment. Meyer focuses on...

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