Service Manager cum CEO's Assistant

VITOX VN - The first organization in Viet Nam to analyze the quality of products in the US to meet CA Prop 65
1. Service Manager
Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes and best practices:
Purchasing management
Oversea transportation management
Oversea work management
Product processing management
Testing management
Chain of custody management.
Expert service management
Help the Service Department processes remain legally compliant
Formulate strategic and operational objectives
Examine financial data and use them to improve profitability
Perform quality controls and monitor production KPIs
Recruit, train and supervise staff
Find ways to increase quality of customer service
Managing the relationship with all stakeholders to assure all the business process smoothly.
Periodically celebrating training programs for all team members to sharpen the skills they have already learned to maintain a high level of skill and knowledge.
Frequently customizing the app function to assure it meet the requirement of the real process and managing demand.
Other task under responsibility of Product Administration Department
2. CEO's Assistant
Support operations department in performing work, ensuring all operations run smoothly and achieve optimal performance.
Participate in contributing ideas and planning company programs and activities.
Monitor, evaluate data and report the financial situation of the operations department, perform data analysis if requested by the director.
Receive and review documents from departments and divisions and submit them to the director for approval.
Receive information from the director and then communicate clearly and accurately to relevant departments, receive feedback from superiors.
Take notes of meeting information, working minutes, and summarize content.
Participate in supporting the human resources administrative department in implementing other requests of the director.
Perform other tasks as requested by the director making urgent decisions in the director's absence.