Service Manager

Algorithmics is a Global Network of Coding Schools for Kids from 5-17 years-old teaching Visual Programming, Python and Game Design. Algorithmics Vietnam was launched in 2020 and has expanded to 4 locations in HCMC. We are looking for potential candidates to join the Algorithmics family, accompany and grow with Algorithmics. Are you ready for the challenge? Join Us!
Major duties and responsibilities:
1. Customer Service
Ensuring excellent parent & student experience (including progress updates, foreseeing parent concerns, problem solving issues, handling complaints)
Accountable for onboarding new student and parents
Accountable for classroom and centre facilities, including centre supplies
Planning and delivery of events (in coordination with Marketing)
Raising concerns to relevant head of departments
Accountable for KPIs
Developing & maintaining Academic/Centre community
Oversight of student progress at center
2. Systems & Campus Operation Management
Inter-department communication comply to company policies, systems & SoP, maintain and resolve issues
Responsible for operational sheets and management reporting within campus
Ensure systems data integrity within centre
Training of operational sheets to new members
Oversight of staff training
Responsible campus scheduling and campus payroll (including TAs)
Forecast teacher needs for new classes and maintaining scheduling efficiency with Academic Resources Manager
Coordination with Academic Resources Manager to ensure teacher availability for Trial, Catch-up and existing classes. (Including seasonal events/additional programs)
Responsible for recruiting Program Supervisors for their Campus
Inventorization of academic materials
Inducting new teachers and teaching assistant in centre facilities
3. Recruitment, Training & Development
Participate in training
Keep up to date with changes and initiatives in education
Benefits
Enjoy welfare policies in accordance with the company's regulations
Coaching opportunities: to be trained in professional knowledge & essential soft skills.
Opportunities to practice English and take classes at the center to improve capacity.
Colleagues: The working environment is dynamic, professional, friendly, with promotion opportunities.
12 day leave/year
Social insurance, Health insurance
Birthday party, Happy friday, Teambuilding,..
Work time
44 hours/week, arranged by Line Manager
Location
Nguyen Van Huong, Thao Dien Ward, District 2, HCMC