Service Project Coordinator

1. Service Function within the regional service project management

2. Reporting directly to head of department

3. Scheduling and coordination of service project execution of new machine projects / retrofit / conversions of Krones Group orders with all involved parties.

4. Planning of technicians needed for service project together with service coordinator

5. Preparation of necessary documents for project execution team (drawings, certificates, deliveries, templates for signature, health & safety plans, ...)

6. Customer visits to clarify orders and finalize projects

7. Follow up material deliveries before and during project execution

8. Complaint management in case of disorders due to missing or wrong parts

9. Arrange acceptance tests and capacity trials according specification

10. Check travel and service reports of technicians

11. Maintain project data and feedback in Krones reporting tools

12. Provide service quotations to customer and Krones Group contractors

13. Prepare service contracts for local orders together with service coordinator

14. Request and clarify orders for needed subcontractors together with purchase officer

15. Follow up service projects till final payment

16. Support customer in and after warranty period for services and technical upgrades

17. Provide direct technical support in Vietnam, or arrange quickly with Krones Group technical support team, also out of regular office times

18. Organize overhauls and machine assessments and audits including document flow

19. Initiate spare part orders based on assessments for quick quotation

20. Budget control of local orders including post calculation+

21. Support local sales team in new service project opportunities to clarify scope

22. Take over any further task within Krones Vietnam service department requested by head of department