Service Sales Executive

ROLE PURPOSE:
We are looking for a Services Sales Executive based in Long Bien, Hanoi to develop the market for
generator rental, maintenance, and repair services in Hanoi and the Northern region. This role carries a monthly/quarterly revenue target and new-account acquisition goal.
You do not need prior experience in generator sales or maintenance services. If you have a proven ability to prospect for customers, provide consultation, follow up on sales opportunities, and build strong customer relationships, we are ready to provide full training on our products and service operations.
ROLE RESPONSIBILITIES:
1. Customer & Sales Development
• Proactively identify, approach, and develop business customers with demand for generator rental,
maintenance, and repair services.
• Develop customer opportunities from construction projects, event organizers, factories/ businesses, and other organizations requiring generator solutions.
• Identify opportunities among customers using generators from other brands but without suitable after-sales service.
• Manage, nurture, and develop sales revenue from both new and existing customers, against agreed monthly/quarterly targets.
2. Sales Consultation & Opportunity Management
• Understand customer needs and coordinate with the Technical team to propose suitable solutions.
• Follow up on quotations, communicate with customers, and proactively drive sales opportunities
toward closing.
• Track the entire process from receiving customer requirements to transaction completion and service implementation, using the CRM tracking system.
3. Customer Management & Development
• Maintain regular communication with customers, closely follow service progress, and proactively
coordinate to resolve any issues that arise.
• Monitor customer contract expiry dates and proactively propose suitable service renewal packages to retain customers and expand revenue.
• Track service usage and customer costs to recommend upgrades, renewals, or additional service
packages.
4. Data Tracking & Reporting
• Update customer information, sales opportunities, and work progress on a daily basis via the
Company's CRM/reporting system.
• Proactively report issues beyond personal control and propose appropriate solutions for both
customers and the Company.