Service Technician Executive

Company Description
Fujifilm Vietnam, established in 2011 as part of Fujifilm Holdings Corporation (founded in 1934), brings a long-standing legacy of innovation to the Vietnamese market with offices in Ho Chi Minh City and Hanoi. The company operates across Healthcare, Materials, and Imaging, offering advanced technologies and integrated solutions that support early medical diagnosis and high-quality imaging.
Fujifilm
Vietnam emphasizes a people-centric culture grounded in the values "Open - Clear - Fair" and "Creating Change," fostering an inclusive environment where all team members can contribute ideas and drive improvement. The organization is strongly committed to social impact, actively participating in healthcare-focused CSR initiatives that improve access to medical services, support institutions, and raise health awareness.
Joining Fujifilm
Vietnam means becoming part of a diverse, mission-driven team dedicated to innovation and positive change in society.
Role Description
Customer Service & Repair Handling:
Receive products for warranty, repair, cleaning and technical inspection
Check product condition, warranty status and customer-reported issues
Explain repair process, technical findings, repair quotation and expected timeline to customers
Track repair status and keep customers updated until product return
Handle repair service payment collection according to company procedures
Technical Inspection & Repair:
Perform product inspection, diagnosis, cleaning and basic maintenance
Conduct basic repair and adjustment of X-Series cameras according to Fujifilm technical standards and authorized capability
Perform functional checks and quality inspection after repair
Coordinate complex repairs, lens and GFX/GF cases with the HCMC Service Center
Follow Fujifilm service manuals, technical bulletins and repair procedures
Service Operation & Coordination:
Create and update repair cases accurately in the Service Management System
Manage assigned basic spare parts, service tools and consumables
Maintain accurate service and spare-part records according to company procedures
Coordinate product transfer to/from HCMC Service Center and follow up repair progress
Support customer feedback handling and continuous improvement of service quality
Technical Development & Teamwork:
Participate in internal and Fujifilm technical training
Continuously develop technical capability for camera/lens repair
Work closely with the Service Technical Leader, Service team, Sales and other relevant functions
Maintain a professional, organized and customer-oriented service environment
Qualifications
College/University degree in Electronics, Electrical Engineering, Mechatronics, or related technical fields
Experience in electronics, camera, or consumer-product repair is preferred
Fresh graduates with strong technical fundamentals and high learning agility are welcome to apply
Solid grasp of basic electronics and troubleshooting methodologies
Proficiency in using standard repair tools and measuring equipment
Basic computer literacy with the ability to quickly master diagnostic and service software
Ability to read and comprehend technical documentation in English