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Working Location: Formation Showroom - Van Phuc City, Ho Chi Minh City
Employment Type: Full-time
Working Schedule: Monday to Sunday, with one day off per week, as mutually agreed upon.
1. Job Overview
We are looking for a proactive, detail-oriented Showroom Sales & Operations Executive to support the daily operation of our furniture showroom. This role is responsible for delivering a professional customer experience, maintaining showroom presentation standards, managing inventory, coordinating deliveries, and supporting sales and marketing activities.
2. Key Responsibilities
A. Showroom Sales & Customer Service
• Welcome and assist customers visiting the showroom.
• Introduce products, materials, finishes, and customization options.
• Provide product information, quotations, and support customers throughout the
purchasing process.
• Follow up with potential customers and maintain customer relationships.
• Handle customer inquiries through phone, Zalo, social media, and other communication channels.
• Support order processing and payment coordination.
B. Showroom Operations & Visual Presentation
• Ensure the showroom is consistently clean, organized, and well-presented according to Formation's brand standards.
• Maintain proper product displays, including furniture arrangements, cushions, accessories, fabric swatches, and material samples.
• Conduct regular showroom inspections and identify items that need maintenance, replacement, or replenishment.
• Proactively identify missing showroom essentials and coordinate their preparation or procurement.
• Ensure all price tags, product information, catalogues, and sales materials are accurate and available.
C. Inventory & Delivery Coordination
• Monitor and maintain accurate records of showroom inventory, samples, and accessories.
• Coordinate stock receiving, stock movements, and regular inventory checks.
• Track customer orders and coordinate with relevant teams to ensure timely deliveries.
• Arrange delivery schedules with customers and logistics partners.
• Follow up on delivery status, installation, and customer feedback.
• Report stock discrepancies, product damage, or operational issues promptly.
D. Marketing Support
• Assist with assigned marketing activities, including campaigns, promotions, events, and showroom activations.
• Support basic content preparation, product photography, and social media activities when required.
• Coordinate the preparation and distribution of marketing materials.
• Assist in organizing showroom events and customer engagement activities.
• Perform other marketing-related tasks as assigned.
• Minimum 1-2 years of experience in retail sales, showroom operations, customer service, or related fields.
• Experience in furniture, home décor, interior design, or lifestyle retail is an advantage.
• Good communication and customer service skills.
• Strong organizational skills with attention to detail.
• Proactive, responsible, and hands-on working attitude.
• Ability to multitask and coordinate with different teams.
• Basic proficiency in Microsoft Office or Google Workspace.
• Basic English communication skills are preferred.
• A good sense of aesthetics and interest in furniture and interior design are highly valued.
Key Performance Indicators (KPIs)
• Sales performance and customer conversion.
• Customer satisfaction and response time.
• Showroom cleanliness, organization, and presentation standards.
• Inventory accuracy and stock management.
• Order processing and delivery coordination.
• Timely completion of assigned operational and marketing tasks.