SIP Trunk Technical Support & Product Specialist (English)

SIP Trunk Technical Support (English)
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As the company expands into more markets across the region, we are looking for a Technical Support & Product Specialist to join the Business Incubation team and work on the SIP Trunk Business Unit. The candidate is responsible for planning and working on operations and project implementation.
Your role & responsibilities:
Assisting telco partners, internal stakeholders, and customers with technical support inquiries, including responding SIP Trunk tickets promptly to customers.
Testing, troubleshooting, and deployment of VoIP equipment such as IP-Phones, IP- PBX, and SIP Trunk.
Working with VoIP Service/Hardware Providers to test and ensure their products comply with us.
In charge of Product Roadmap, Feature Requests, Issue Maps, and delivery timeline:
a. Lead to decide what gets on the list and what the team should prioritize. This includes interactions with Telco partners in the weekly project and product request sessions.
b. Decide on the product releases jointly with the Product Quality Team.
c. Lead the communications to the partners and customers on the releases.
In charge of product knowledge:
a. Collaborating with Academy to document the knowledge for distribution and training of the internal stakeholders, telco partners, and customers on SIP Trunk.
Working closely with the Product Team to evaluate the product design.
Working with Telco partners toward launching the SIP Trunk product.
Competent team members can expect rapid promotions to various positions within the SIP Trunk Business Unit.
Your skills & qualifications:
At least 1-year experience in VoIP Systems.
a. Experienced in SIP, SIP-TLS, RTP, SRTP, IP-Phone, PBX.
b. Experienced in Network configuration and troubleshooting (routers, switches, firewalls).
c. Familiarity with Linux.
Speaking: Intermediate - Reading: Intermediate - Writing: Intermediate.
Experience in dealing with international partners or customer service experience would be useful.
Can-do attitude, good adaptability, and high responsibility.
Be able to work individually and as part of a team.