SME & Household Relationship Officer (40001648
Hạn nộp hồ sơ: 10/10/2026 (Còn 30 ngày)
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Job Purpose
This position responsible for:
- Ensure consulting and providing payment products, services in retail banking segment that meet the needs of customer to bring the best experience.
- Ensure compliance and minimize risks when processing transactions and providing services to customers
- Ensure consulting and providing payment products, services in retail banking segment that meet the needs of customer to bring the best experience.
- Ensure compliance and minimize risks when processing transactions and providing services to customers
Key Accountabilities (1)
1. CUSTOMERS: CONSULT AND PROVIDE SUITABLE PAYMENT PRODUCTS AND SERVICES FOR HOUSEHOLDS BUSINESS CUSTOMERS
- Research customer information to consult and provide payment services that meet the needs of customers or introduce customer to prescribed positions to bring the best experience for customers.
- Plan market exploitation, analyze data and update customer status information in the assigned area.
- Manage/conduct customer interaction/ customer care to promote transactions.
- Exploit, consult and provide payment services that meet customer needs according to the customer list assigned each of period.
- Identify cross-selling opportunities during customer interaction and encourage customers to use other products, transfer products which are not under the scope of responsibility.
- Research customer information to consult and provide payment services that meet the needs of customers or introduce customer to prescribed positions to bring the best experience for customers.
- Plan market exploitation, analyze data and update customer status information in the assigned area.
- Manage/conduct customer interaction/ customer care to promote transactions.
- Exploit, consult and provide payment services that meet customer needs according to the customer list assigned each of period.
- Identify cross-selling opportunities during customer interaction and encourage customers to use other products, transfer products which are not under the scope of responsibility.
2. PRODUCTS AND SERVICES: ENSURE AND IMPROVE SERVICE QUALITY TO BRING THE BEST EXPERIENCE TO CUSTOMER
- Process request transactions of customer accurately, completely, quickly and timely, ensure SLAs and service quality standards.
- Update information about products, Techcombank's processes/regulations, Marketing programs, new sales campaigns and guidelines in each of period in order to provide Bank's services to customers in the best way.
- Approach and solve customer requests and complaints in accordance with Techcombank's regulations.
- Give recommendations to relevant departments to contribute to improvement of product, processes and policies in each period.
- Process request transactions of customer accurately, completely, quickly and timely, ensure SLAs and service quality standards.
- Update information about products, Techcombank's processes/regulations, Marketing programs, new sales campaigns and guidelines in each of period in order to provide Bank's services to customers in the best way.
- Approach and solve customer requests and complaints in accordance with Techcombank's regulations.
- Give recommendations to relevant departments to contribute to improvement of product, processes and policies in each period.
Key Accountabilities (2)
3. SYSTEMS AND PROCESSES: OPERATIONAL COMPLIANCE AND RISK MANAGEMENT
- Perform work in accordance with Bank's policies, regulations, processes and guidelines.
- Identify customer information as well as warning signs before, during and after customers' transactions, ensure compliance with Techcombank's processes and regulations and laws.
- Use equipment and tools for right purposes and instructions.
- Manage legal risks and operational risks on assigned customer list in accordance with Bank's regulations and instructions.
- Comply customer appraisal process/instructions and ensure control document completely comply with regulations and instructions when dealing with customers.
- Comply with control process.
- Identify, report operational risks.
- Comply with regulations about information safety and security.
- Perform work in accordance with Bank's policies, regulations, processes and guidelines.
- Identify customer information as well as warning signs before, during and after customers' transactions, ensure compliance with Techcombank's processes and regulations and laws.
- Use equipment and tools for right purposes and instructions.
- Manage legal risks and operational risks on assigned customer list in accordance with Bank's regulations and instructions.
- Comply customer appraisal process/instructions and ensure control document completely comply with regulations and instructions when dealing with customers.
- Comply with control process.
- Identify, report operational risks.
- Comply with regulations about information safety and security.
Key Accountabilities (3)
4. HUMAN RESOURCES: HUMAN DEVELOPMENT AND ORGANIZATIONAL CULTURE BUILDING
4.1 Self-development
- Fully participate in Techcombank's training programs.
- Have the spirit of self-learning in work and life.
- Actively build personal development plan.
- Have an open attitude to share information with others and willingness to accept change.
- Take responsibility for work and aim for outstanding results.
4.2 Build organizational culture at the unit
- Build a culture of cohesion, encourage colleagues to achieve success.
- Fully aware of Techcombank's organizational culture and perform tasks in the spirit of 5 core values, TCB's code of conduct and Techcomer's DNA.
5. EFFECTIVE MANAGEMENT: MANAGE BUSINESS PLANS AND RESULTS
- Develop and implement personal business plans to achieve assigned business targets.
6. Perform other relevant tasks at the request of managers.
4.1 Self-development
- Fully participate in Techcombank's training programs.
- Have the spirit of self-learning in work and life.
- Actively build personal development plan.
- Have an open attitude to share information with others and willingness to accept change.
- Take responsibility for work and aim for outstanding results.
4.2 Build organizational culture at the unit
- Build a culture of cohesion, encourage colleagues to achieve success.
- Fully aware of Techcombank's organizational culture and perform tasks in the spirit of 5 core values, TCB's code of conduct and Techcomer's DNA.
5. EFFECTIVE MANAGEMENT: MANAGE BUSINESS PLANS AND RESULTS
- Develop and implement personal business plans to achieve assigned business targets.
6. Perform other relevant tasks at the request of managers.
Key Relationships - Direct Manager
Team Lead, SME & Household Relationship; Manager, Retail Banking / Branch Manager / Director, Direct Sales
Key Relationships - Direct Reports
Key Relationships - Internal Stakeholders
Units of the Division and relevant units
Key Relationships - External Stakeholders
Personal customer, competitors...
Success Profile - Qualification and Experiences
Qualifications:
- College degree or higher is preferred (graduated in Banking, Economics is an advantage)
Professional experience:
- At least 03 years of experience in the field of sales, market development, card opening, account opening, experience in payment applications (E-wallets: Momo, VNPay) is a plus.
- College degree or higher is preferred (graduated in Banking, Economics is an advantage)
Professional experience:
- At least 03 years of experience in the field of sales, market development, card opening, account opening, experience in payment applications (E-wallets: Momo, VNPay) is a plus.
Thông tin chung
- Thu nhập: Thỏa thuận
Việc làm tương tự khác
Công Ty Vikings Việt Nam Tuyển Dụng Nhân Viên
Hà Nội
Từ 10 Triệu - Dưới 15 Triệu VNĐ / Tháng
CÔNG TY CỔ PHẦN GIÁO DỤC ĐẠI DƯƠNG OCEAN EDU VIỆT NAM
Hà Nội
26 triệu - 30 triệu
Ngân Hàng Thương Mại Cổ Phần Thịnh Vượng Và Phát Triển ( PGBANK)
Hà Nội, Hồ Chí Minh, Phú Thọ
Thương lượng
CÔNG TY CỔ PHẦN GIÁO DỤC ĐẠI DƯƠNG OCEAN EDU VIỆT NAM
Hà Nội, Hải Phòng, Hưng Yên
25 - 30 triệu
Ngân hàng Thương mại Cổ phần Kỹ Thương Việt Nam (Techcombank)
Xem trang công ty- Địa chỉ công ty: Số 6 Phố Quang Trung, Phường Cửa Nam, TP Hà Nội, Việt Nam
- Quy mô: Trên 10.000 nhân viên
- Lĩnh vực: Ngân hàng/ Tài Chính
Thông tin công việc
Vị trí:
Quản lý
Hình thức làm việc:
Toàn thời gian
Việc làm tương tự
Giáo Viên Chủ Nhiệm Lớp Anh Ngữ
CÔNG TY CỔ PHẦN GIÁO DỤC ĐẠI DƯƠNG OCEAN EDU VIỆT NAM
Hà Nội
15 triệu - 18 triệu
Giám Đốc Chi Nhánh Lưu Động - Khu Vực Hà Nội
CÔNG TY CỔ PHẦN GIÁO DỤC ĐẠI DƯƠNG OCEAN EDU VIỆT NAM
Hà Nội
25 Tr - 30 Tr VND
[Khu Vực Hà Nội] Phó Giám Đốc Chi Nhánh Phụ Trách SME - Phi Tín Dụng
NGÂN HÀNG TMCP AN BÌNH (ABBANK)
Hà Nội
40 Tr - 50 Tr VND
Cảnh báo dấu hiệu lừa đảo tuyển dụng
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