Social community management

We are seeking a dynamic and experienced Social Media Community Manager to join our team and play a key role in maintaining a positive online presence for our brand across various social media platforms. The ideal candidate will be passionate about social media trends, possess excellent communication skills, and responsible for engaging with our audience, responding to comments and messages, and proactively managing our brand's reputation in the digital space.
Responsibilities: Brand's Online Presence Management:
● Execute social strategies to enhance the brand's online presence across social media platforms.
● Collaborate with Creative team to ensure a consistent and cohesive brand message across all platforms.
● Actively engage with Brand team for regular updates / discussion regarding social performance.
Community Engagement:
● Provide insightful information and assistance to users, demonstrating a deep understanding of the brand and its products/services.
● Monitor and respond to comments, messages, and mentions on social media in a timely and professional manner while addressing customer inquiries, concerns, and feedback with a customer-centric approach.
● Foster positive relationships with online community and actively engage in conversations.
● Monitor social media channels for brand mentions and industry trends.
● Serve as the bridge between the community and the brand, gathering and synthesizing community insights to inform content strategy, product development, and customer service improvements.
Crisis Management:
● Proactively identify and address potential issues or crises on social media.
● Collaborate with relevant teams to develop and implement crisis response strategies.
Analytics and Reporting:
● Track and analyze social media performance metrics.
● Provide regular reports on community engagement, sentiment, and other relevant KPIs