Software Engineer - AI-Powered Solutions

We are seeking a highly skilled and innovative software engineer to lead the development of multiple AI-powered solutions that will address key business and operational challenges within our company. The ideal candidate will have a strong background in chatbot and voice bot development, with the primary goal of automating our Customer Service and Collections processes, while also enhancing the efficiency of our call center operations.

• Design, Develop, and Deploy AI Bots: Lead the creation and implementation of chatbot and voice bot systems tailored to our business needs.


• Enhance AI Features: Continuously improve the capabilities of the bots, including voice recognition, image processing, and speech-to-speech functionality, to ensure more intuitive interactions and better user experiences.


• Integration with Telephony Systems: Seamlessly integrate the AI bots with our existing telephony infrastructure, ensuring smooth operation across all communication channels.


• Performance Optimization: Conduct rigorous testing and debugging to ensure the bots deliver optimal performance in real-time, high-pressure environments.


• AI-Driven Automation: Leverage AI to automate customer service inquiries, streamline collections processes, and optimize call center workflows for improved operational efficiency.

• Proficiency in Chatbot/ Voice Bot Development: Extensive experience in building, deploying, and maintaining both text-based chatbots and voice-based bots for real-world applications.


• Voice Recognition & Speech Technologies: Strong understanding of voice recognition systems, speech-to-text, and text-to-speech technologies.
  Image Processing: Familiarity with image processing techniques to enhance bot capabilities where visual data is involved.


• Telephony Services Integration: Hands-on experience integrating AI solutions with telephony platforms (e.g., VoIP systems, WebRTC, SIP).


• Python Expertise: Deep knowledge of Python for building scalable AI models and system integrations.

Nice to have:

• Natural Language Processing (NLP): Knowledge of NLP techniques to improve the bots' understanding of human language and conversational nuances.


• Cloud & DevOps Experience: Familiarity with deploying AI systems on cloud platforms and automating CI/CD pipelines.

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  • Flexible working hour
  
  
  • Well-equipped facility
  
  
  • Year end bonus