Sol By Melia Phu Quoc hiring interns for various positions

Waiter / Waitress Intern
Performing rotating shift.
Answer the telephone and all the general questions about room service and resort, as per SOL by Melia standards.
Maintain good communication flow with central order taker and chef's.
Be independent, manage all the orders, in absent of superior's.
Set up orders on trays or tables and transport them to guest floors and rooms.
Serve the guest in professionalism and friendliness manner at all the times.
Use the guest's name, at least two times during each service in the guest room.
Offer quick, correct, precise and friendly service that is respectful and accommodating of the guest's requests of selections and timeliness of service.
Coordinate with the kitchen and stewarding for smooth service.
Make the guest feel comfortable and at ease in his/her room.
Deliver amenities and retrieved it from guest room.
Deliver mini bar items as per guest requested.
Control the cleanliness in the room service areas.
Keep accurate control of guest checks and hand over to respective individual, after each service.
Record all guest deliveries and service movement accurately in the service log book, so the room service manager knows when an order was taken, delivered and retrieved and by whom.
Inform the manager or supervisor of all guest complaints and makes appropriate efforts to correct the problem.
Handle and report any accident immediately, no matter how minor.
Remove trays and tables from the guest rooms when requested.
Work as team, in order to maintain a good working relationship with other staff and department.
Respond properly in any resort emergency or safety situation.
Front Desk Intern
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity.
Registers and rooms all arrivals according to established procedures.
Maintains intimate knowledge of departmental standards and procedures.
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
Ensures accurate daily report of all money received.
Keeps abreast of all modifications to accounting policies and procedures.
Responsible and attends to guest's request of using the service of safety box at all times.
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Melia Hotels Group membership programs.
Attends to guest's complaints, inquiries and requests, problems to supervisor/Duty Manager if he/she unable to assist.
Be familiar with other Melia Hotels and Resorts so that guest indicating any next destination on themregistration card can be "sold" an onward booking to another Melia Hotels.
Ensure that the guests depart the hotel with a positive impression of hotel service.
When on night shift, check night report, prepare the morning report and prepare all necessary forms for the guest arrival.
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read e-mail, messages, and how to interpret availability sources within the reservation systems.
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a Hotel Brand.
Esure that the front desk work area is kept clean and in an orderly state al all times.
To handle the rebate, paid out /the account transferring.
Endeavors to maintain the high standards of the hotel with Melia member and other VIP's.
Guest Experience Intern
Reports directly to and communicates with the Guest Experience Manager on all pertinent matters affecting guest service and hotel operations.
At all times well groomed, have a pleasant disposition, greet guests with the most hospitable attitude upon arrival at the hotel, and willing to offer assistance at all times.
Adhere to guest contact standards at all times.
Provide current knowledge of the services and facilities offered by the Hotel, in order to provide reliable information to guests.
Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests.
Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean.
Responds to guest needs and resolves related problems.
Conduct and host site inspection from partner Travel Agents and potential Travel Agents.
Knowledgeable in assisting guests in requests and other information.
Knowledgeable of the events of the day and of daily Hotel activities.
Knowledgeable of VIP guests and whenever possible addresses such guests by name.
Has presence and alerts Security or Duty Manager whenever a suspicious looking person or troublemaker is present.
Keep alert for guest entering and leaving the hotel. Suspect guests (including those engaged in competitor analysis, suspicious looking characters, etc) should be relayed immediately to the Duty Manager.
Supports and assists other departments if needed.
Knowledgeable with the Brand Standards and check for execution and alignment.
Prepare welcome cards with General Manager's or Guest Experience Manager's Signature for VIPs and Melia Members guests, ensures them receive special attention.
Promotes inter-hotel sales and in-house facilities.
Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
Analyze and make Daily Guest Experience Report and Monthly Guest Experience Report and submit to Guest Experience Manager.
Housekeeping Intern
Assist to hand in all items left behind by guestroom to Floor Supervisor immediately.
Renders assistance to Floor Supervisor:
a) Reports all damaged items in guestrooms.
b) Change dead light bulbs.
c) Reports valuable items left in occupied rooms.
d) Reports DND (Do Not Disturb) on unmade rooms.
e) Reports any unusual happening.
To maintain security on the floor to ensure the guest safety.
To clean and serve at least 11 rooms per day.
To provide turn down service according to the standard set up by the hotel.
To answer guest requests when needed.
Report to the Team Leader any complaint of the guest or other departments.
To log down all the dailies Lost & Found items in logbook in the Lost & Found rooms.
To do special cleaning jobs after night service (i.e. Corridor wallpaper cleaning lampshade-cleaning etc.)
To do special assignments when staying in office.
Kitchen Intern
Provide assistance to the senior cooks, organize and execute the mise en place maintains control of all food related expenses & cost, avoid unnecessary wastage and spoilage of food items.
To apply and ensure the application of procedures and regulations of work Safety, food Safety and Hygiene (HACCP) at all times.
To ensure all working area and storage facilities are safe and clean.
To keep a fluent communication with the F&B service staff, in order to reach a good coordination between both departments.
Assists in setting up all Buffet's prepares the mise en place for the daily operation.
To perform related duties and tasks of special projects when assigned by the supervisor to set up corrective action and improvement plan.