Top 3 Reasons To Join Us
13th Salary; Performance bonus
Premium health care for you and your family
Opportunity to be on site in the USA
The Job
Job Purpose
Own DTS-VN architecture end-to-end. Turn the fragmented estate into a governed service catalog with clear ownership, dependencies, and change discipline. Make an enterprise-grade ITSM platform the operating system for change and deployment management, not a ticket bin
Responsibilities
- Service catalog & CMDB: build it. Every application and service mapped with owner, tier, dependencies, integrations, lifecycle stage the ITSM/CMDB platform, not a spreadsheet.
- Cross-team architecture authority: reference architecture, tech radar, standards, ADR process, exception approvals.
- ITSM platform enablement: stand up Change Management (CAB workflow), Service Catalog, and CI/CD integration on an enterprise ITSM platform (ServiceNow, BMC Helix, etc...)
- Platform ops: own the CI/CD, IaC, and cloud-cost story across DTS-VN, set the standard, then hold teams to it.
- Define end‐to‐end solution architecture and ensure alignment with enterprise standards, scalability, security, and performance requirements across the SDLC.
- Integrate AI‐assisted SDLC practices (code generation, automated testing, documentation, and quality checks) to accelerate delivery and improve engineering efficiency.
- Collaborate with cross‐functional teams to translate business requirements into technical designs and guide implementation through AI‐enhanced workflows.
- Drive governance and best practices for AI‐enabled development, including model selection, data pipelines, and responsible AI usage.
- Other tasks as assigned by Line Manager.
Your Skills and Experience
Must-have
- 8+ yrs building & operating multi-product enterprise estates; 3+ years formal architect role; 3+ years managing mixed IC + ops teams.
- Shipped a real service catalog / CMDB in a mid-size org, with governance that stuck.
- Enterprise ITSM platform: hands-on with Change, CMDB, and Service Catalog modules on ServiceNow, BMC, JSM Enterprise, or equivalent, can shape workflows, not just approve tickets.
- Framework fluency: Info-Tech (COBIT) / TOGAF or equivalent; comfortable in a matrixed org.
- Working English; can hold weekly cadence with US stakeholders as needed.
- Set architecture and platform standards; hold 8 DEV teams accountable to them without direct authority over their people.
- Coach team leads on design decisions; runs design reviews and ADR sessions.
Nice-to-have
- Industrial / manufacturing / building-products SaaS domain.
- Prior Tech Radar or ADR programme owner.
- FinOps / cloud-cost governance track record.
- Prior experience at leadership position including owning hiring, career ladder, team performance would be a plus.
Why You'll Love Working Here
- Attractive salary with 100% SHUI applied salary during probation
- 13th month salary, Performance Bonus, Salary review annually
- Opportunity to be on site in the USA
- Chance to collaborate and work with our global stakeholders
- We provide employee training & development to enhance skills set and competencies
- Premium health care program for you + one of your beloved ones, Annual medical check-up
- 14 vacation days and Christmas Day (25/12) per year
- Benefits for special holidays (Birthday, Marriage, Women's Day, Tet Holidays, Mid-Autumn, Newborn babies, International Children 's Day...)
- Social Activities, Sports Clubs, Team-building events, Year-End party are carried out on a regular basis
- Young, friendly, quality and result oriented working environment under team-work spirit
- Compliance fully to Vietnam Labor Code