Solution Architect

Job Purpose

Own DTS-VN architecture end-to-end. Turn the fragmented estate into a governed service catalog with clear ownership, dependencies, and change discipline. Make an enterprise-grade ITSM platform the operating system for change and deployment management, not a ticket bin

Responsibilities

• Service catalog & CMDB: build it. Every application and service mapped with owner, tier, dependencies, integrations, lifecycle stage the ITSM/CMDB platform, not a spreadsheet.
• Cross-team architecture authority: reference architecture, tech radar, standards, ADR process, exception approvals.
• ITSM platform enablement: stand up Change Management (CAB workflow), Service Catalog, and CI/CD integration on an enterprise ITSM platform (ServiceNow, BMC Helix, etc...)
• Platform ops: own the CI/CD, IaC, and cloud-cost story across DTS-VN, set the standard, then hold teams to it.
• Define end‐to‐end solution architecture and ensure alignment with enterprise standards, scalability, security, and performance requirements across the SDLC.
• Integrate AI‐assisted SDLC practices (code generation, automated testing, documentation, and quality checks) to accelerate delivery and improve engineering efficiency.
• Collaborate with cross‐functional teams to translate business requirements into technical designs and guide implementation through AI‐enhanced workflows.
• Drive governance and best practices for AI‐enabled development, including model selection, data pipelines, and responsible AI usage.
• Other tasks as assigned by Line Manager.

Must-have

• 8+ yrs building & operating multi-product enterprise estates; 3+ years formal architect role; 3+ years managing mixed IC + ops teams.
• Shipped a real service catalog / CMDB in a mid-size org, with governance that stuck.
• Enterprise ITSM platform: hands-on with Change, CMDB, and Service Catalog modules on ServiceNow, BMC, JSM Enterprise, or equivalent, can shape workflows, not just approve tickets.
• Framework fluency: Info-Tech (COBIT) / TOGAF or equivalent; comfortable in a matrixed org.
• Working English; can hold weekly cadence with US stakeholders as needed.
• Set architecture and platform standards; hold 8 DEV teams accountable to them without direct authority over their people.
• Coach team leads on design decisions; runs design reviews and ADR sessions.

Nice-to-have

• Industrial / manufacturing / building-products SaaS domain.
• Prior Tech Radar or ADR programme owner.
• FinOps / cloud-cost governance track record.
• Prior experience at leadership position including owning hiring, career ladder, team performance would be a plus.

1. Attractive salary with 100% SHUI applied salary during probation
2. 13th month salary, Performance Bonus, Salary review annually
3. Opportunity to be on site in the USA
4. Chance to collaborate and work with our global stakeholders
5. We provide employee training & development to enhance skills set and competencies
6. Premium health care program for you + one of your beloved ones, Annual medical check-up
7. 14 vacation days and Christmas Day (25/12) per year
8. Benefits for special holidays (Birthday, Marriage, Women's Day, Tet Holidays, Mid-Autumn, Newborn babies, International Children 's Day...)
9. Social Activities, Sports Clubs, Team-building events, Year-End party are carried out on a regular basis
10. Young, friendly, quality and result oriented working environment under team-work spirit
11. Compliance fully to Vietnam Labor Code