Sony Store Online (SSO) Operation Admin (3rd Party Contract - 8 Months)

Key responsibilities
1/ Order processing in SSO and internal system (SAP)
- Follow orders in Shopify & Simple, create replacement orders for return or replace process
- Follow delivery & receiving process and support Customer if any
2/ Master data management for SSO
- Models list, price lsit, bundle management, promotion price update
3/ Delivery performance following
- Co-work with logistic team to follow and tracking delivery performance.
- Improve delivery timeline and service.
- Develop Fast Delivery service
4/ Supply Chain Management (SCM)
- Colloborate with PM team to forecast and improve FCST accuracy.
- Stock allocation, replenishment plan to prevent OOS (Out Of Stock) issue.
- Manage inventory, DOS and WOS ( Date of Stock, Week of Stock), to keep stock on Online store in healthy level, prevent aging models
5/ Customer Satisfaction management
- Co-work with SVC and CIC team to receive Voice of Customer cases and work out solution and solve and response end user asap.
- CRR : follow Review process to increase review number in SSO. Execute re-ward scheme for the Reviewers
6/ Report & performance analysis
- Deeper insight in performance result and analysis on key finding and action plan weekly, monthly.
7/ Other tasks as required by the line manager
- Others ad-hoc supporting job if any