Spa Manager

- Pay attention to the experience of each customer, focus on improving the quality of customer service, always maintain a 5-star service attitude when interacting with customers
- As the brand representative for the spa, the Spa Manager needs to maintain a professional image, be well mannered and human.
- When guests complain about service quality, the Spa Manager needs to consider, evaluate the problem and come up with a solution quickly.
- For problems that arise during operation, the Spa Manager needs to proactively resolve them if possible, or report to superiors if necessary.
- Work closely with the Reception department to monitor the number of bookings and optimize the number of daily bookings
- Answer and respond to customer messages through booking channels.
- Coordinate with the Marketing department to develop and promote the Ayla Spa brand through online and offline channels
- Regularly check customer feedback after the treatment.
- Monitor customer reviews on social media sites (Kakaotalk, Google, Facebook, ...).
- Respond to customer reviews quickly.
- Maintain a clean, tidy image in all spa spaces.
- Regularly check the cleanliness and set-up of the room according to standards.
- Pay attention to every detail, ensuring there is no dust or dirt even in places (possibly) that guests cannot see.
- Training on the Guest Welcome Process for new employees, including the Reception, KTV and Housekeeping departments.
- Supervise departments, ensure departments follow Ayla Spa's standard procedures.
- Regularly train, test and evaluate the skills of KTV
- Review and re-evaluate if the KTV receives negative technical feedback.
- Monitor monthly product consumption. Report to superiors when there are problems or excess consumption
- Closely monitor monthly expenses and send periodic reports.
- Explain to superiors if costs or product consumption exceed allowable limits.
- Manage all personnel in the spa's Operations Department to ensure the spa operates well
- Proactively handle issues related to human resources.
- Regularly organize meetings and sharing sessions (collective or individual) to exchange directions, reward individuals with good achievements or remind individuals with poor performance
- Propose to superiors on transfer, recruitment, salary increase, and dismissal of personnel if necessary